ARS-Rescue Rooter reviews about "management"

New hire in office should at least start out at $13.00 a hr. Lack of communication between departments

None at the moment. With this company you have to continuously give and do your best and they will give the same in return.

Management poor, no training, all about the numbers

The management doesn't communicate with the employees. The dispatchers never put the customers first. When asking dispatchers about ETA's for customers that are calling the dispatchers have the worst attitude when replying back. I have notice this branch has totally changed because the techs tell dispatch what calls they will do and will not do. If it's not a water heater or a big sale job dispatch isn't too concern with sending any tech out to that home and several times requested rescheduling that call. The experience with the way one of the dispatchers talk to employees is very disrespectful and management never addresses it. Communication within this building is horrible no team work at all. The experience with customer care isn't so pleasant when going to customer care representative about a customer she has the most negative attitude as if the customer and I are disturbing her. I have had customers call need assistance with techs and the customer care representative tells me I just got off a call getting yelled out just send them to my voicemail I will call them back whenever I get a chance I cant take another customer yelling.

No training, no accountability, sarcastic management

company doesn't care about their employees, they use scare tactics to get employees to push sales that aren't needed. They do cycled lay offs every six months so you never know if you're job is safe or not. The other employees are amazing and what make it worth sticking around because they are all pretty awesome people but upper management is terrible.

Long hours and bad management

Benefits are expensive for a family. Everyone smokes so get an air purifier.

Crazy hours. They promise you a company vehicle 🚗. I had to drive my own vehicle with no reimbursement. Poor management. Poor training. All about gouging their customers. Offered Nest thermostat but when a client wanted them they did not know how to install them. Which in turn was very frustrating in the sale