Long Hours, limited resources, no regard for employees, corporate politics trumps everything else.
I regularly worked in excess of 12 hours per day because I was salary and my team wasn't allowed overtime. My team was only staffed with half the people I was promised, and only lip service was given to bringing staff up to a reasonable level.
Customers needs and concerns were secondary to policies that were enacted to CYA, unless upper management deemed them a priority customer, then they got virtually anything they wanted.
TERRIBLE work life balance, you were expected to be available 24/7 regardless.