AT&T reviews

3.3

52% would recommend to a friend

(42,017 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,017 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

42K reviews
1.0
Apr 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Looks great at first, your cohort you come in with are some the best part of the job all excited until you find out the truth. The trainers you have to learn how to use the systems in month 1 are great people btw

Cons

where to start… Leadership- lack of due to change in leadership in January interim is a straight jerk to managers and does not speak to sellers Communication- is very he said she said when addressing changes it is as simple as sending a email to the whole program but interim cannot manage that, not sure what he does all day. No interaction from him. So much change in so little time. Responsibility- sink or swim with a quota month 1 where you will spend 90% of that month in a classroom Turnover- can lose your job in as little as 3 months. graduating classes in 2023 have been single digits your class will slowly disappear. (Come in with close to 20 in winter time) Marketed as a 5-7 month program. We have people who have been in the program for close to 9 months… Making a sale is hard enough especially when people in the field will pull seniority and take it from you and your manager does nothing to fight for it. you will be reaching the lowest of small segments in a database that is extremely off at times. You will call a hvac company and get a hair stylist. As you can tell this is not a development program. In the job description it states “connecting family and friends” because you will be reaching out to family and friends for sales before you lose your job 3 months in and are stuck with a 2k downtown monthly rent for the next 4 months. Oh btw if you do graduate and get fired or quit before 18 months you have to pay back 10k to the company for the “training” Offers monthly stipend to help pay for housing, does not help as it will come 2 weeks late after rent is due. Commission structure looks great but tons of technicalities that will leave you wondering why it is so low and nobody can tell you what to expect. Very disorganized but better make your 65 calls a day with 30 in gong or your manager will be upset with you because they will have to go to “breakfast club” with the director and they will make sure to tell you because you spent a hour on the phone with someone and closed a sale instead of calling 15 people, you won’t be praised but criticized and told you are the reason they are having to get to work a hour early. Our job is to make a sale not call just to call. You will listen to customers talk about how bad AT&T screwed them in the past and why they will never switch and you will sit there agreeing with them as you try to sale the next person.

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AT&T Response
3y
Thank you for taking the time to share your feedback. We take feedback like yours seriously and have shared this information with our B2B Sales Development Program leadership. We appreciate your willingness to share.
2.0
Nov 7, 2022

Not as Advertised

Recommend
CEO approval
Business Outlook

Pros

you can meet some really great people while in the program, its just hard watching them slowly lose their happiness and leave

Cons

While in the beginning you receive minimal training, this program is less about real training and more about getting lucky in time. You can be the most qualified sales person, apply all of the learnings from training and even show the most skill and potential, but if you are below your quota, you are as good as dirt. The program changed so many times in order to weed people out and over time things became worse and worse simply because you have to fend for yourself. Managers are not very helpful and with the structure constantly changing, it is hard to stay up and positive. By the end, if you make it that far, you may not even get the job. The entire program judges you by your numbers and nothing else, But god forbid you have a disability or a speech impediment during your interview after 5-9 months of working and consistently hitting quota let alone going over it. I have seen the hardest working, kindest, and most valuable people thrown out like dogs for missing their number by 1%, while lucky individuals get 2 deals tossed in their lap and praised as someone else handles their entire transaction. A lot needs tone changed , and frankly, their needs to be more accountability for the people running the program in order to do that

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AT&T Response
3y
We appreciate you taking the time to submit a review. Our development programs continue to evolve to match the vision and direction of the company. We have shared your feedback with the business unit to ensure you voice has been heard. The experience you described is not what we have heard from others in this program, and we can assure you we’re committed to giving every new hire the best possible experience while remaining fair and equitable. Thank you for your input and time with us.
4.0
Aug 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay Opportunity to grow throughout a VERY large company Competitive Environment Some truly amazing people Plenty of Vacation and Time off

Cons

Difficult to move out of a sales role No true “sick days” Commission Structure changes frequently, but can be easily adjusted to

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