3.0
May 16, 2019
Recommend
CEO approval
Business Outlook
Pros
Free soda, coffee, and fruit Ping pong table and shuffle board Still better than fast food
Cons
Good employees leave, bad employees never get fired Management doesn't understand the job, and so hire people who can't do the job They can't decide if the operations department should be technical or simply a call center trying to churn through calls as fast as possible. Understaffed and they focus on hold times and case-time-to-resolution that there isn't time for people to actually learn how to support the products. Practically no training, and what is there is not focused on how to support the product.