Ability Network reviews

Lack if direction from middle management. Employee expectations are not communicated. C level management only cares about themselves. There is no concern for a work/life balance. The expectations are that you should be available 24/7. New products need to be developed. You can't keep selling the same product and expect the growth the C level thinks is there.

Although product potential is high, many of the aspects of the main product is being molded to suit lines of businesses for which it was not intended. Company's main focus is sales; there is a general sense of turning blind eye to known issues. Customer importance and retention not of importance until account becomes critical and at risk of cancel. Customer support department does their best in spite of rapid turnover, intermittent re-organization of the department, and general feeling of under-appreciation. All training is learn as you go, ask questions, not much as far as legitimate documentation for supporting products, and no formal training despite employee requests. Lack of communication within and between departments.