Access reviews

Thank you for your feedback. As noted in other reviews, I read each and every comment and take them all seriously. Given that I am born and raised in Hawaii, which is also where I started my business, I feel I have a good understanding of the differences between Hawaii and the mainland. As a ten year tenured team member you have a great perspective on how Access has grown and changed since I started my business in Hawaii and joined the Access team. You're right that we don't honor Hawaii specific holidays, like Kamehameha or Kuhio Day, but every team member also has two floating holidays to observe whichever holidays they would like to observe. Additionally, many years ago the company team members voted to take the day after Thanksgiving as a holiday instead of veteran's day, but again we provide two floating holidays to all team members to observe whichever holidays they would like to observe. Finally, we also provide a mission critical service managing information for tens of thousands of businesses, including many, many hospitals, that require services on holidays, so we can't simply close the business down on all holidays. I do appreciate your hard work - and the hard work of all Access team members. I understand that you don't feel appreciated by your local team members and leadership and for that I apologize. I will be in Hawaii later this month and will spend time with all team members and local leadership making sure that everyone has the opportunity to speak with me directly. I look forward to that opportunity with you and your team members. As always, I am open to a conversation to learn more about your specific concerns and issues you may have had with payroll or regarding changes in our compensation approach. Please email me directly at ralston@accescorp.com and I will respond to you directly. I treasure our and my roots in Hawaii and all team members and your perspective matters to me and the leadership team. Mahalo for your review, Rob

Thank you for your feedback and for posting a review. I read each and every comment and take value from all of the responses we receive. I also apologize for the delay in responding to your review; I aspire to post responses in a more timely manner. You're not alone in feeling that we don't pay team members what they're worth - and I simply don't like that our team members feel that way. While we have evaluated compensation regularly, including making numerous market compensation adjustments in addition to regular annual merit based increases in the past few years, we clearly have team members feeling undervalued. Our efforts in this area are, and always will be, on-going. Part of our evolution here includes bringing in senior Human Resources leadership to examine and ensure our compensation is fair and competitive for every market in which we operate. In fact, we just hired a VP of Total Rewards in June to spearhead this effort more completely - and hopefully with more satisfactory results - than our previous efforts. Many of our team members find value in our social events and community and charitable activities. I believe strongly in these and we will continue to be active members of our communities and encourage teams to host social events - like the parties you note - to provide opportunities to get to know your fellow team members better and to build stronger teams. I hope that you can come to appreciate those opportunities and please know that I don't view social events as an offset to providing additional compensation for team members. Thank you again for the review. As always, if you would like to contact me directly please email me at ralston@accesscorp.com and I will respond to you directly. Best, Rob