Access reviews

Thank you for your review. I appreciate your feedback and hearing what you think my honest response would have been to the question you asked me three years ago. I do sincerely regret that I didn’t give you a better answer to your question - an answer you would have remembered instead of leaving you to fabricate one here on my behalf. Clearly, I should have done a better job answering your question. I would like to point out that meeting in Phoenix was nearly three years ago and a lot has changed in the past three years. We are a vastly different company, I think, and I am different, more mature and thoughtful leader. I want to address your comments that we don’t treat team members like assets. I do value and care about team members and we have made recent major strides and improvements that illustrate our serious commitment in this regard. For example, in the past year alone we instituted lucrative 401(k) matching, started covering a lot more (and in many instances 100%) of family medical coverage and invested and are investing in management training. Despite these improvements, however, we still have room to grow when it comes to providing opportunities and creating value for our team members, including better career paths for all positions so that every position at Access can be a career, not just one that will advance your career. Right now we are taking a closer look at what is “working” at Access and where/how we can improve at each and every location. In addition to attentively listening these reviews on Glassdoor, we are using focus groups (and have met with over 300 team members in over 15 locations in the past 45 days), “town hall meetings” at some of our branches and team member satisfaction surveys to gather real and direct feedback from the team. We are investing in these opportunities to hear directly from our team members to understand what improvements are needed most – and changes are underway. Further, we are continually exploring ways to provide opportunities to promote qualified personnel into leadership positions as this is a great way to provide opportunities for team members, to build stronger team member relationships and improve morale. Additionally, the rumor that we are being sold to Iron Mountain has been around since we were founded over 10 years ago. I have heard this every month for nearly a decade, yet, it still hasn’t materialized. What is true is that we did just receive a new equity investment from another partner last year and remain committed to sustainable growth. And, yes, we have an acquisitive growth strategy and are acquiring and have acquired many companies, some relatively large, some small and some in between. We have also incorporated the development of a comprehensive digital and electronic content management solution as a core part of our growth strategy in the past year. We are evolving and maturing as a company in this regard, as well. So, while I certainly don’t agree with you that we will someday be obsolete, nor are we a dying dinosaur, I do believe the incorporation of an innovative digital strategy is vital to our long term continued success. I want to make one thing here abundantly clear: We are far from perfect, but our growth strategy creates value for our clients, team members and for the communities in which we operate. And, yes, we also create value for our shareholders (including me). It is profitable and growing companies, like Access, that truly create opportunities for team members and we will continue to invest in growth to create value for our clients, team members and the communities in which we operate. Finally, I have addressed unethical practice assertions in other reviews, and here is what I said, which bears repeating: "any “borderline unethical practices” and lying to clients simply won’t be tolerated, at any level. If a team member is aware of any unethical practices taking place, I ask him or her – right now – to reach out to me directly, so I can immediately address it.”. Our contracts, which are based on industry standard term and conditions, are legal, just and fair. As such, the value we extend to our customers is secured by our contracts which protect them as the customer as well as Access as a company with world class facilities and a dedicated team that manages and protects highly sensitive and valuable information for our clients. Again thank you for your feedback. I believe that you will see positive changes as Access continues to grow.

Thank you for your comprehensive, in-depth and honest review of Access. I am glad you found the benefits “reasonable”, the incentive compensation package “nice” and the recently implemented 401(k) matching to be valuable. We have made significant efforts over the last year to improve these offerings to all of our team members. We are also taking the time and resolve to get a closer look at what’s working and what’s not at every location, either through concerted focus groups (we have talked to over 300 team members in over 15 locations in the last 45 days), town hall meetings and team member satisfaction surveys. Changes are underway. I wish I knew which branch you worked at as you have outlined many assertions in your review that I would like to address immediately. Many we are currently working on and are characteristic of a growing organization like Access, however, there are some items outlined here that simply are not accurate. First, any “borderline unethical practices” and lying to clients simply won’t be tolerated, at any level. If a team member is aware of any unethical practices taking place, I ask him or her – right now – to reach out to me directly, so I can immediately address it. Second, we do care about each and every team member and I personally care about each and every team member. It’s unfortunate that there was a delay in the construction of a break room at your branch, but please note it is something we are building as a result of the acquisition meaning it is something that prior ownership didn't do for its team members. We continually strive for a work environment (and, specifically, break rooms are an important part of the work environment) that can be appreciated by all team members. Also, while I can’t speak specifically about your compensation vs. your responsibilities (because I don’t know who you are or where you worked), we have evaluated compensation across the company we are making adjustments in markets and positions where warranted. Finally, we have an open door policy at Access, whereby we encourage our team members to bring any concerns or issues to the attention of management. Such concerns will always be treated fairly and no team member will be regarded or treated as troublemakers. The suggestions you make for management are well taken. For example, we realize that many of our managers need training and development opportunities to put them in a better position to serve their teams better. As a result, we are making significant investments in training and development. Finally, while our acquisition strategy will not slow down, we do realize that there are definite opportunities to improve work processes and integration efforts, which are things we get better at each and every time we do an acquisition. It is worth pointing out that growing organizations like Access (even if through acquisitions) provide more opportunity for team members, which is something that you note as a pro at Access. We remain committed to growing the organization and providing opportunities and creating value for our team members. Again, thank you for taking the time to provide us your feedback. I am disappointed and very sorry that your experience at Access did not meet your expectations.