Actsoft reviews

-Product is quite outdated compared to the competition, with no real cohesion to the updates -New ideas and innovations are not encouraged and supported by leadership if it doesn’t come from them -Operations doesn’t support sales at all. It’s an operations run company -Too many decisions are made in a vacuum that affect customers, examples include: marketing strategies, product roadmap, product support, and pricing -CEO isn’t engage anymore. Too many people are doing “their own thing” and isn’t driving to a collective goal of growing and selling more and not being held accountable. The weekly survey feels like more of a “checking the box” rather then a change driver

Requires you to work way outside job description for anyone on the CX floor. Advisers performances are measured by some statistics that are completely out of their immediate control. Some management is clearly not qualified or driven to succeed any longer and because of favoritism they stay in their current role without a worry, or so it seems. Issues brought up to be addressed will take weeks before you are provided any feed back.