Acuity Insurance reviews

3.8

70% would recommend to a friend

(760 total reviews)

Melissa Winter

36% approve of CEO

55% positive business outlook

Acuity Insurance has an employee rating of 3.8 out of 5 stars, based on 760 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Acuity Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

760 reviews
3.0
Mar 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Excellent training. Teammates care to help you when you have questions. Good pay. Great benefits. Acuity makes lots of plans for employees to enjoy activities for team building.

Cons

Workload management is not ideal. You may be swamped one month and then have little to do the next. It seems that for more senior folks, work life balance and mental health begins to suffer. Some who are brave will request to lower their workload when stress becomes too much, but generally if you are 'able' to handle the work - you are expected to perform at this high level regardless of how many nights you are staying late to work or how many lunch breaks skipped, many even put in weekend hours... (notice that even though many opt to work in the office, very few actually sit down for lunch and use the lunch tables?? We have no time!). Higher ups will brag about how underwriters manage a larger territory than average uw in industry, but shrug shoulders when people say they have too much to handle.. 'Productivity' is tracked but they won't even bother to tell you how this is measured - even higher up managers don't seem to know, it's just something plugged into a system and a number magically pops out, and causes anxiety for many. Upper management tells you to "take the time to have coffee with a friend" while not realizing the immense workloads do not allow time for this especially for senior employees.

avatar
Acuity Insurance Response
2y
Thank you for your feedback.
1.0
Jul 5, 2026

Losing focus on employees amid constant changes

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Used to be a lot but losing focus on employees.

Cons

Way too many changes in too little time. Many additional job duties without added compensation. Lack of vacation days. Gifts are becoming less and less.

4.0
Dec 15, 2023
Recommend
CEO approval
Business Outlook

Pros

The benefits are unbeatable and the flexibility for work/life balance are unmatched.

Cons

It takes forever to accumulate more vacation time, many many years just to gain another day or two. Workloads are not evenly distributed. Some employees are swamped and stressed by a workload much too large for one person while others are constantly asking for more work. Management could do a better job allocating workloads/agencies to keep everyone in a healthy state. Every year we are told we're so much more efficient than our competitors; they'd need to hire 400 more people to do nothing to compare. Maybe Acuity should think about compensating their employees accordingly.

avatar
Acuity Insurance Response
2y
We appreciate the feedback. Thank you.
Viewing 10 - 12 of 760 Reviews

Glassdoor has 774 Acuity Insurance reviews submitted anonymously by Acuity Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Acuity Insurance is right for you.