Acuity brags about unlimited sick days, but this is mostly only beneficial for those rare illnesses that require long-term treatment. Most people take 0-2 sick days per year. But Acuity boasts about the unlimited sick days because the vacation time is pretty bad - you have to work at Acuity for 16 years to get 4 full weeks of vacation. Funeral leave is limited to immediate family/inlaws only, so if you have an aunt, uncle, cousin, or best friend die, you have to use the limited amount of vacation you have to attend their funeral and grieve for them. Whenever you do take vacation, you are stressed ahead of time trying to get your work out, but no one manages your queue or email while you’re gone, so your work piles up and you are stressed trying to catch up when you get back. There are no incentives - your pay is the same whether you did a lot of projects/mentored a new employee for 6 months/wrote a lot of new business/etc or whether you did the bare minimum just to get by. You do not get bonuses. When employees leave for other companies and then come back, they get paid more than those who've been loyal to Acuity and have stayed for years. Unlike a lot of insurance carriers, underwriters at Acuity do not have assistants or help in any way. You do everything, from the smallest processing task to being logged into a call center where any agent or insured can call to ask questions or ask for quotes their UW hasn’t given them yet, all the while being expected to also act as sales by sending gifts to your agents and going into their offices for visits, all the while being expected to actually underwrite the business that is coming in and help Acuity grow to $6b. Acuity tells their employees they “love them” by sending them candy and rubber chickens in the mail, while agents get airpods, knife sets, vacuum cleaners, etc, on top of their commissions and contingency checks. You are sometimes denied time off around the holidays in order to be available for agents and insureds in case they need to call the call center.
