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Advanced Call Center Technologies

Engaged Employer

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

990 reviews
5.0
Apr 3, 2016
Recommend
CEO approval
Business Outlook

Pros

Flexible schedules and cash bonuses for meeting sales goals. 7 weeks of training for new hires. Major clients served AT&T U-Verse TV, AT&T Direct-TV, and AT&T Mobile phones.

Cons

Attendance is a must on weekends and holidays. Cash bonuses paid for perfect attendance during first 90 days of employment. Overtime paid at time and in half of hourly rate. Double time paid for working holidays.

1.0
Mar 25, 2016
Recommend
CEO approval
Business Outlook

Pros

There is no shortage of hours. You meet great people. Sunday's off if your project is Digital Life.

Cons

Childish atmosphere to work in. The classroom training was awful, too many people in a room and there were all sorts of 'fun' activities such as drawing a house on a giant piece of paper or seeing what 'bird' your personality type is. Schedule changes frequently. My project Digital Life has Sunday's off but that is the only guarantee in the schedule. There is not enough notice about 'mandatory overtime', sometimes it was told on the same day that we would be staying 2 hours or more past our normal shift time, and only a day in advance if we were expected to work a full shift on our day off. Again mandatory. The leads and Supervisors seem burned out and give favoritism. You are told one thing one day and another the next. Breaks are the absolute minimum and if you are even 10 seconds late you get berated like a child.

4.0
Mar 11, 2016
Recommend
CEO approval
Business Outlook

Pros

Good opportunity to work with people who aren't discriminating, and to grow with a company that helps you advance for a better position, great benefits.

Cons

Some people aren't thoughtful or considerate when they speak with you, some people are out of line, some people are not worried about you. Corporate America.

Viewing 43 - 45 of 990 Reviews

Glassdoor has 1,048 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.