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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      3.1

      43% would recommend to a friend

      (990 total reviews)

      Hunter Croft

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      990 reviews
      2.0
      Feb 3, 2025

      Good folks on the ground, Mess at the top.

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      Technician team has good camaraderie.

      Cons

      Upper management powerfully disconnected from what is needed to support their operations. Recruiting prioritized above all other functions, leading to inadequate notice for training and IT teams for onboarding of new employees.

      2.0
      Feb 1, 2025

      It was a roller coaster ride.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to get promoted to a higher position My trainer was great Comfortable work environment

      Cons

      The hiring process was so unprofessional and it took 2 months from being hired to start working. Getting your bonus was a whole challenge: if you currently or recently worked there you would understand what I mean. Unnecessary points and crazy schemes to deduct agents’ bonus pay-out. Favoritism Base Pay was low There was always something negative going on

      Viewing 79 - 81 of 990 Reviews
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      ReviewsAdvanced Call Center Technologies reviews

      Glassdoor has 1,048 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.