Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

41% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (253) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 114 reviews)); "Pay was good for the area and it was work from home" ((in 61 reviews)); "Benefits are good and affordable." ((in 35 reviews)); "Great people and an awesome job if you like to work alone!" ((in 27 reviews)); "The bonuses are good and it's not hard to bonus if you don't miss any days." ((in 15 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 75 reviews)); "Horribly disorganized, horrible training." ((in 52 reviews)); "The supervisors have a lack for helping there employees" ((in 35 reviews)); "•Poor communication between supervisors and and leads." ((in 16 reviews)); "The managers aren't professional." ((in 15 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.0

41% would recommend to a friend

(359 total reviews)

Hunter Croft

44% approve of CEO

41% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Compensation and benefits

3.1

Career opportunities

3.0

Work/Life balance

2.9

Culture & values

2.7

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

359 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Oct 27, 2023

N/A

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get proxy with lunch subsidy on it

Cons

Pay is not good as it seems

Advanced Call Center Technologies Response

2y

Hello, we appreciate your feedback. Although we are a bit disappointed to hear about your experience, we understand that there is always room for improvement. Thank you for your honest feedback and we’ll use this in our efforts to constantly improve our processes.

3.0

Oct 23, 2023

Work

Fraud specialist

Recommend

CEO approval

Business Outlook

Pros

The pay is great compared to other call centers.

Cons

It’s a Hybrid job and the building smells.

Advanced Call Center Technologies Response

2y

Your feedback is what allows us to continuously change and grow, so thank you. We are happy you are a part of #TeamACT!

3.0

Oct 17, 2023

Pay is a joke

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Good environment, LGBTQIA+ friendly, ability to work from home.

Cons

This is a job that employees only people 18 years or older, yet they pay us like we are in high school. Granted ACT is a contracted third party for the clients they have, I just feel like the contracts they have with these companies should include a livable wage. $16 an hour is not a livable wage not even a little. Also being put into a drawing for a $50 prize is not a bonus, that’s just a slightly upgraded version of a pizza party but honestly still worse somehow.

Advanced Call Center Technologies Response

2y

Hello, we appreciate your feedback. Although we are a bit disappointed to hear about your experience, we understand that there is always room for improvement. Thank you for your honest feedback and we’ll use this in our efforts to constantly improve our processes.

Viewing 103 - 105 of 359 Reviews

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