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      AfterShip

      Engaged Employer

      AfterShip reviews

      3.9

      79% would recommend to a friend

      (119 total reviews)

      Teddy Chan

      85% approve of CEO

      76% positive business outlook

      Ratings by demographic groups

      AfterShip has an employee rating of 3.9 out of 5 stars, based on 119 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AfterShip employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      119 reviews
      1.0
      Mar 25, 2017

      Trial and Error

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart, friendly colleagues, major reason why people stick around Good office space

      Cons

      Trial and error approach to management, without a long-term product vision. Teams are formed and broken up repeatedly. Trial and error approach to hiring, the company repeatedly hires people and employees during their probation period. Even passing the probation period is no guarantee, as management changes their approach every few months. Employee viewpoints are hardly ever regarded and the product development process is run like a factory. Quality is repeatedly neglected and all prioritization is put towards delivery. A single day delay in delivery to meet an internal deadline for any reason is deemed unacceptable. This does not work for software development. Those who work directly with management are treated very poorly.

      avatar
      AfterShip Response
      8y
      Thank you for your feedback. We have brought onboard Head of People (HR) who is working closely with Head of Engineering to update our recruitment processes and have put in additional resources towards retention and sustainable recruitment. Quality and employee satisfaction are important to us. We have collected a lot of feedback, implemented some quick-wins and looking forward to continuously improving. We have invested heavily in adopting and running scrum methodologies which means we work as a team and are able to plan ahead, everyone contributes towards sprint planning, meeting sprint goals and delivering every 2 weeks - priorities, timeline and deliverables are determined by the team members themselves so that expectations are managed as best as possible from the beginning. This also encourages closer collaboration between team members, for example, engineers working very closely with designers as well as product owners. We have also grown our leadership team to cater the needs of our ~50 staff members across different locations. For example, the leadership team now includes Product Owners, Head of Engineering, Head of People (HR) and Scrum Master (to name a few).
      3.0
      Mar 21, 2017

      Strategy

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Profitable product. The company stays afloat and is able to pursue new markets. Comfortable office. Great view, enough space for everyone. Interesting people.

      Cons

      Lack of strategy and top management experience. Organizational structure and processes often change. Teams become reformed before they reach peak performance. Limited understanding of talents retention value, except in the risk of immediate damage. Reactive attitude to changes on the job market. The environment is tough and hectic for founders direct subordinates. Startup mentality. Founders try to accelerate hiring and product plans, even they realistically can not handle headcount and ongoing operations. Tech debt. Management is often not willing to pay off tech debt. Tech improvements are implemented irregularly and top engineering resources are wasted to pay tech debt interest, resolving system instabilities, fixing of reoccurring issues. Engineers end up rewriting different parts of the system from time to time, rather than keeping existing parts in a good shape. No paid leaves during the first year.

      avatar
      AfterShip Response
      8y
      Thank you for your feedback. We strive for continuous improvements and have since brought onboard two senior members of staff, Head of Engineering and Head of People (HR) to build on our success as well as to help with our growth and expansion. We are dedicated to looking after employee well-being and have put in additional resources towards retention and sustainable recruitment. At the same time, we are focusing on boosting our continued growth even further to maintain our competitive edge whilst balancing the needs for addressing tech debts and of course, maintenance. We have also updated our benefits timelines and offerings (including but not limited to annual leaves) to better align with employee needs as we have grown into a more mature "startup". Thank you once again for your feedback.
      1.0
      Mar 17, 2017

      Slavery company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The product can generate stable income for the company. Infinite coffee to keep you awake.

      Cons

      Cofounders treat employees as slaves, either follow their order or get fired. Forcing employees to define unreasonable objective & key result (OKR) before quarter start, so they can blame and prohibit you from promotion during performance review at quarter end. They would extend your probation so as to layoff without compensation. First year of employment have no annual leave (have to take no-paid leave which is troublesome for those who need to rent). There was HKD6000 subsidy for new laptop, cancelled for all employees after mid 2016.

      avatar
      AfterShip Response
      8y
      Thank you for your feedback. We have also updated our benefits timelines and offerings (including but not limited to annual leaves) to better align with employee needs as we have grown into a more mature "startup". We are now running scrum so expectations are clear from the beginning, emphasis is on collaboration, team work and contributing towards team goals. We have also grown our leadership team, brought onboard Head of Engineering as well as Head of People (HR) to improve recruitment, new joiner onboarding, performance management, people development and retention (to name a few areas). Last but not least, we have updated our 360 reviews structure and processes, invested in professional consulting services to help update our performance management initiatives and protocols.
      Viewing 115 - 117 of 119 Reviews
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      ReviewsAfterShip reviews

      Glassdoor has 124 AfterShip reviews submitted anonymously by AfterShip employees. Read employee reviews and ratings on Glassdoor to decide if AfterShip is right for you.