Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 55 reviews)); "Being able to work from home" ((in 48 reviews)); "benefits were good and until the merger hours were unlimited" ((in 48 reviews)); "The people here are great and it really starts from the top." ((in 42 reviews)); "The work life balance was good" ((in 17 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 38 reviews)); "Fire the good supervisors" ((in 18 reviews)); "not all the supvs are bad managers." ((in 15 reviews)); "Too much favoritism in this company ." ((in 14 reviews)); "Long hours, politics, mis" ((in 9 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

3.0

Apr 29, 2021

Decent

Accident management

Recommend

CEO approval

Business Outlook

Pros

Pay is good and shift differential

Cons

Weird hours and committed over time during high traffic times

3.0

Apr 26, 2021

Decent Job

Roadside assistance

Recommend

CEO approval

Business Outlook

Pros

- You can be trained in different departments (this helps a little by making the job less boring) - Plenty of overtime = save those coins girl/boy - When hired you are able choose your own schedule - My trainer was a great trainer who knew what she was doing - Incentives (sometimes there is OT and you can get paid an additional $10 or $20 through credit card) - There are benefits for part time and full time agents including PTO, dental, health, and vision - Easy money to make

Cons

- There are shift bids ( I haven’t reached this yet but I have heard you’re able to get the schedule you want only if you have a good score card) - Mandatory overtime (This job will force agents to work 4 hours of over time for each each week for the whole month) - Strict attendance policy (You get a point for missing work, being late) -Can’t request time off. You can only swap shifts (which barely works) or wait for VTO (voluntary time off) VTO is offered when it is slow (rare) or you can wait until you have enough hours for PTO. - Low pay (starting pay is $13 hour) - High percentage of irate and entitled customers( there will be many customers that will put their frustration out on you because they’re have a bad day) you have to have thick skin and to not take it personally if you’re going to work here - So far I have had two supervisors and I’ve been working here for about three months. They’re not that helpful and do not respond to emails

Agero Response

4y

Thank you for the feedback.

3.0

Apr 24, 2021

Could be better..

Coach

Recommend

CEO approval

Business Outlook

Pros

Good pay & overtime available

Cons

Not flexible with time off

Viewing 493 - 495 of 719 Reviews

Jobs at Agero

Corporate Strategy Associate

Account Operations Associate

Lead Data Analyst (Network)

Senior Data Product Manager

Senior Data Product Manager

Agero

Agero reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent

Decent Job

Could be better..

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