Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 64 reviews)); "Work from home, flexible, great people" ((in 49 reviews)); "The people here are great and it really starts from the top." ((in 45 reviews)); "benefits were good and until the merger hours were unlimited" ((in 37 reviews)); "The work life balance was good" ((in 18 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 37 reviews)); "Fire the good supervisors" ((in 18 reviews)); "Petty, Micromanagement, favoritism, lack of vision" ((in 15 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 9 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

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Agero

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by demographic groups

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Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

3.0

Nov 15, 2016

Good For Students, etc

Coach

Recommend

CEO approval

Business Outlook

Pros

Small manager to agent ratios, monthly performance bonuses.

Cons

Standard call center issues, upset callers, lack of recourse with these callers, not a lot of upward movement available.

2.0

Oct 31, 2016

At the end of the day, it's Just a paycheck

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent pay, health benefits, occasional parties and events to keep up morale

Cons

FORCED to work overtime, Poor incentives, weekly reviews that are in no way helpful, rude customers, impossible goals

3.0

Oct 11, 2016

Decent company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Opportunities to solve problems and help people in time of need

Cons

Process is not their forte

Viewing 640 - 642 of 720 Reviews

Jobs at Agero

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

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Good For Students, etc

At the end of the day, it's Just a paycheck

Decent company

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