Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)
avatar

Dave Ferrick

75% approve of CEO

65% positive business outlook

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews
3.0
Sep 9, 2014
Recommend
CEO approval
Business Outlook

Pros

Hours are guaranteed. Great benefits: potlucks, paid holidays, time off, insurance, 401k etc. Most of the employees are fun to work with, can be like a 2nd family depending who's team your on. Raises available according to the quality of your performances.There are time periods during the year where overtime is available all the time. The company is growing, good job security if you can handle it.

Cons

Consistent high call volume, slow days are rare. Customers can get pretty nasty sometimes and so can the tow providers. A few supervisors can be really lazy and others over the top. Hourly rate should be a little higher, but its getting better.

4.0
Aug 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Generally the people are all really good to work with. Work environment is good and management has trust in employees. Feels good to work knowing that you are helping people often stranded or in a time of need. Company is investing in business but has lost a few large clients over the course of the last 2 years.

Cons

non recognizable brand name. old and corporate culture and the pay is not at market value for some of the back office positions.

5.0
Aug 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Great company that cares for it's workers. The market leader in Private Label Roadside Assistance and claims management. Work life balance was a high priority along with health and family friendly benefits.

Cons

Training for the headquarters staff was often lacking, requiring the team members to get people up to speed on proprietary technologies and processes

Viewing 685 - 687 of 720 Reviews

Glassdoor has 773 Agero reviews submitted anonymously by Agero employees. Read employee reviews and ratings on Glassdoor to decide if Agero is right for you.