Agero reviews

No work-life balance, unfair metrics, low wages, limited options for promotions, forced overtime, extremely high work load (not a single second of downtime), difficulty in booking vacation, poor work life balance, insensitive to life outside work (i.e., death in family), inconsistency in management, training, and employee success, high school level gossiping and drama, high turnover rate, they outright lie to you about certain topics With how the metrics work part of keeping your job will depend on luck They will want your calls to be inhumanely fast but also want you to take time with each customer. Your job is at risk if not fast enough. It's at risk if you don't take time. It's an unfair game they ask employees to play, and all for the luxury of barely above minimum wage reimbursement If you can do this job you're already over qualified for the renumeration, go to college

-Care more about the bottom-line than the customer -Constantly barraged about bringing down call handle times (down to the second), not for helping customers but to get to the next call. -Treat service providers like second class citizens that are trying to squeeze as much money as they can out of the company (partially true, but we short change always creating this behaviour) -High stress, fast-paced environment that will break down even the most resilient people -Shut our Canadian location down because we cost too much