Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 61 reviews)); "Competitive wage, flexible schedule, work from home, benefits" ((in 51 reviews)); "The people here are great and it really starts from the top." ((in 44 reviews)); "benefits were good and until the merger hours were unlimited" ((in 43 reviews)); "The work life balance was good" ((in 20 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 38 reviews)); "Fire the good supervisors" ((in 18 reviews)); "not all the supvs are bad managers." ((in 15 reviews)); "Too much favoritism in this company ." ((in 15 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (720 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

1.0

Jul 30, 2019

Downhill fast

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

When I first started working at Agero some years ago, the atmosphere was a fun one, there were great incentives for working overtime, I had such pride doing my job, the benefits were excellent and the supervisors were incredible to work with.....

Cons

.... until 2018. That’s when things started going downhill. Less incentives, firings for reasons that make no sense, the overnight shift axed, a focus on scorecards instead of helping customers. Quitting is an option I’m seriously considering.

Agero Response

6y

Thank you for your feedback. We continually look at ways to improve the associate experience. We will share your comments with our management team.

3.0

Jul 5, 2019

Good benefits and PTO accrual

Assist line supervisor

Recommend

CEO approval

Business Outlook

Pros

You make great friends and a decent paycheck.

Cons

You don't get to advance much or get coached to improve.

Agero Response

6y

Thank you for sharing your concerns. Employee morale is very important to us and we will continue to focus on those areas our associates are telling us are important to them.

4.0

Sep 17, 2012

Good stepping stone with a solid reputation

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Agero is a pretty solid company overall. Some of the company's benefits include; medical, dental, 401k match, tuition reimbursement, and flex spending accounts. This is a small-medium sized company which strives to treat everyone with respect. It is not uncommon for HR to have charity drives, pizza parties, cookouts, pumpkin carving contests, and other activities to boost employee morale and increase elbow rubbing with members of other departments.

Cons

An offer letter from this company will probably be a little bit lower than market value. It's a good place to work but most of the people I've known there use their experience here as a stepping stone.

Viewing 694 - 696 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Quality Assurance Analyst

Lead Data Analyst (Network)

Principal ML Engineer

Agero

Agero reviews

Company ratings over time

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Reviews by job title

Downhill fast

Good benefits and PTO accrual

Good stepping stone with a solid reputation

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