Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)
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Dave Ferrick

75% approve of CEO

65% positive business outlook

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews
1.0
May 21, 2019
Recommend
CEO approval
Business Outlook

Pros

The building is air-conditioned & they had good benefits last year but not this year or the year before last so I guess this would kind of be a con then.

Cons

There are too many to name, however I will name a few, starting with poor management. People do not quit their job they quit their management, with that said when you hire a bunch of twenty-somethings to manage a supposed professional company and think that it will actually work out, what you really get is a gigantic high school that pays its employees to form cliques and pick and choose who will get special treatment and who will get bullied. They preach promotion from within to top agents but really what they do is find their top agents and instead of praise them they accuse them of manipulating their numbers only to find out that they are actually really good agents and then what they do is deny them from promoting and leave them on the phones to save their numbers whilst their management messes around with their friends and the top agents do their work for them. This place is an actual laughing joke. if you ever think about working for this company please thank a hundred times over before you sign any paperwork agreeing to let these people pay you only to fire you over someone else's mistake or because their friend doesn't like you. by the way I am a current employee these are just things I witness and I am a top agent who has been denied promotions and bonuses and everything under the sun just so I can save my teenage supervisors numbers so that they look good and I look like garbage and get no credit for doing their work so this place is terrible.

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Agero Response
7y
We appreciate your feedback. Since you have indicated you are still employed at Agero, we encourage you to reach out to Human Resources to review your concerns.
4.0
May 2, 2018

Established Company with "Start Up" Mentality

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I work in Agero's corporate office in Medford, MA. In addition to the corporate office, there are multiple contact centers across the U.S. and Canada. Agero has been around for almost 50 years and is $1 billion in revenue. Because of this, it is established, has great resources, and is an industry leader. While some established companies become complacent, from what I've seen Agero's leaders and employees keep a "start up" mentality.. meaning they are constantly trying to improve and be innovative. I also really enjoy everyone I work with in the corporate office! People are willing to lend a hand and get you through your first few months while you adjust and learn the ropes. It's a great team to be a part of!

Cons

The company is going through an exciting digital transformation. Naturally that comes with some speed bumps while we look to make improvements across all departments to improve processes.

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Agero Response
8y
Thank you for the feedback. Couldn't agree with you more - Onboarding is a critical point of focus for managers and an activity that extend several months into a recent hires tenure. although we still have much work to do, we are focused on making sure HR orientation focuses on the information new hires really need, that managers have a first two week plan focused on raising awareness around the work, introductions to key partners and most importantly, time and support for all of the new hires questions. The "buddy" approach is receiving GREAT feedback - working to make this a standard experience for all new hires. I would encourage you to speak with your HR partners and further reinforce to them, the benefit you have seen in this approach. thank you for your support!
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Glassdoor has 773 Agero reviews submitted anonymously by Agero employees. Read employee reviews and ratings on Glassdoor to decide if Agero is right for you.