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      Agero

      Engaged Employer

      Agero reviews

      3.5

      62% would recommend to a friend

      (720 total reviews)
      avatar

      Dave Ferrick

      75% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      720 reviews
      2.0
      Oct 14, 2020

      Stressful Position

      Roadside assistance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Offers work from home opportunity due to Covid-19. Offers Paid Training.

      Cons

      Extremely stressful. Training does not prepare you for all the circumstances that you may face. Requires outside of work time studying. System glitches often. Understaffed.

      3.0
      Nov 12, 2019

      Wait to join us......we have work to do

      Associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are good people. The work is worth doing. This is not a bad place. I know it can be better. Just give it some time. Eventually I know they will figure it out. I truly madly deeply believe that. There are some amazing people. Ones you want to work with and work for. But they on top need to weed out the parts that dont make sense (anymore or ever at all). .

      Cons

      "Leadership" has a lot to learn about leading. Change is constantly happening but "leadership" never seems to take the hit. They are rarely in agreement and sometimes feels like we all work for different companies that are competing with each other. We did get a chief of people. We like chiefs here. Who knew a chief people officer was a thing? Sounds great. Right? Everyone here thought it was going to be great too. But then it wasn't much of anything. Like how you take vitamins because someone said youre supposed to. Not sure if it helps but you at least believe it isn't hurting. Then eventually you have awful side effects (because you didnt read the warning label) that make you question why you started to begin with but now you're stuck with the permanent results...and you then have to accept that you did this to yourself. we could fix a lot of problems we created for ourselves ....advice below on how

      avatar
      Agero Response
      6y
      Dear Current Agero associate,Thank you for your thoughts how we can better our culture here at Agero. Company transformations are never easy. It is a journey that takes hard work, the ability to adapt and a team effort. We at Agero are committed to this and appreciate your perspective on areas of improvement. We invite you to be part of this journey of change and opportunity.
      1.0
      Oct 23, 2019

      Ugh

      Agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Honestly, nothing. It was awful and they expect you to sit there and get cussed out

      Cons

      Pay Hours Work life balance

      avatar
      Agero Response
      6y
      Thank you for your feedback. We appreciate that we were your employer of choice for more than three years. We did not close down our Sebring location. Our operations were transitioned to a third-party provider and trusted partner, The Results Companies.
      Viewing 73 - 75 of 720 Reviews
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      ReviewsAgero reviews

      Glassdoor has 773 Agero reviews submitted anonymously by Agero employees. Read employee reviews and ratings on Glassdoor to decide if Agero is right for you.