Agero reviews

Been here a week...looking for something else after the 3rd day, the training is all over the place at times I think the trainer was very confused as well, and then after a so called week of "training" you get thrown to the wolves on the phones with angry callers not knowing what to do or where to look for assistance with the "job aids" or the "university" you are suppose to have support while in "nesting" but haha what a joke I had someone on hold for 53 min. and still didn't get help when our nesting mentors did answer it was very short not really addressing the issue the answer changed to my question at least 3x and this was not helpful at all (this after being "trained" for a week then put on the phones) we hardly knew how to sign into the systems, way too much confusion in training. Not sure how they keep help but I totally understand why they have so much "mandatory" overtime..they cannot keep enough people hired as the previous reviews state. The way they train is ridiculous, you can barely see what is on the screen (when everything is working) All I can say is move on to better things if you can this place is NOT worth the stress and headaches you will have after working 8 hours, the pay and hours (4-10's if you want) are decent but is it really worth it to have the worst headache by the time you take your first break?....it is too stressful and I was a QA supervisor at a call center for 11 years and I took escalated calls daily, I have never seen such a mess in my life. I am a firm believer that if you are given the proper tools to succeed with excellent training, then you will excel in the job you have chosen, not the case here at all they do NOT set you up for success, you are totally set up for failure in my opinion. They expect you to know everything with little to no guidance. Do yourself a favor look at the reviews and decide for yourself, if the training was longer and you had actual support it would be a decent job. I rarely post reviews for jobs but felt that I need to warn others who may turn down other jobs that may be much better. I had a feeling that this may not be for me after reading the reviews but tried them out instead because of the weekends off, I should have trusted my instincts. I hope this helps someone to make the right decision. And if you decide to go with this company...best of luck to you, you will need it. The work life balance...would be great if they didn't force overtime on you after you have already worked 10 hr shifts from what I understand.

Overwhelming amount of work. The supervisors have never performed the work, so when you’re in need of help they are useless. The “Team Leads” are the only ones who have performed the actual job, and they’re reluctant to answer any of your questions at all. They expect mandatory overtime every week of no less than 4 hours because they can’t hire enough people to ensure the cases are properly handled in accordance to the service level agreements. The leadership gives you so much work that you consistently stay behind and overwhelmed. I had to begin taking anxiety medication so that I could make it through a shift. Regardless of the amount of times you tell leadership that you have too much in your plate, they do nothing to help you. For the same pay (15.00) you can work just about anywhere else without the extreme amount of stress.