Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 61 reviews)); "Competitive wage, flexible schedule, work from home, benefits" ((in 51 reviews)); "The people here are great and it really starts from the top." ((in 44 reviews)); "benefits were good and until the merger hours were unlimited" ((in 43 reviews)); "The work life balance was good" ((in 20 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 38 reviews)); "Fire the good supervisors" ((in 18 reviews)); "not all the supvs are bad managers." ((in 15 reviews)); "Too much favoritism in this company ." ((in 15 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

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Agero

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

720 reviews

3.0

Apr 6, 2022

It was a toxic place to work at long

Trainer

Recommend

CEO approval

Business Outlook

Pros

Nice colleagues that you work with

Cons

Managers are not very honest people

1.0

Nov 10, 2021

Very Unorganized Company with Rushed Training

Work at home customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules, overtime opportunities, work from home

Cons

Offer letter states three weeks of training, but once you accept the job, you learn that training is only for two weeks, training is very rushed to get you on the phones, 95% of the second week of training, you're taking calls from live customers, very unorganized, extremely hard to get in contact with anyone, submitted my resignation letter over a week ago and haven't heard from anyone, extreme miscommunication, everyone in leadership tells you something different

Agero Response

Thank you for the feedback. There's no doubt about it - the training is intense and comes quickly. If you are feeling overwhelmed, ask for help. Our team of trainers, supervisors and HR team members are here to help when the substance or pace of the content gets too fast.

4.0

Nov 2, 2021

Good work / life balance

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Not the most exciting or fulfilling company, but they treat you well and respect the work life balance.

Cons

Challenging for ambitious young employees to make a big impact.

Viewing 67 - 69 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Quality Assurance Analyst

Lead Data Analyst (Network)

Principal ML Engineer

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Agero

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It was a toxic place to work at long

Very Unorganized Company with Rushed Training

Good work / life balance

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