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      Agero

      Engaged Employer

      Agero reviews

      3.5

      62% would recommend to a friend

      (720 total reviews)
      avatar

      Dave Ferrick

      75% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      720 reviews
      2.0
      Jun 8, 2022

      All about the scorecard, getting customer on & off phones

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, bonuses sometimes. Most all the people are great & MOST supervisors great.

      Cons

      The software is bad. Case gets cancel and no one tells customer no tow company isn't coming. Been asked to not tell the truth. You can get some good coaches, supervisors. But for some supervisors it's only about the scorecards and moving calls.

      avatar
      Agero Response
      4y
      Our customers are our most sacred point of focus with all of our agents, supervisors and leaders across the business focused on ensuring Agero and all it's resources are focused on taking care of them. It sounds like the large majority of your time and interactions were really positive and perhaps a few bad interactions clouded your experience but to anonymously accuse individuals of lying is enormously disappointing to hear from someone who worked in a contact center with these hard working folks and experienced their hard work first hand.
      1.0
      Apr 22, 2022

      Know your worth

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good coworkers Good Benefits Remote

      Cons

      Communication Management Training Pay Worth

      Viewing 64 - 66 of 720 Reviews
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      ReviewsAgero reviews

      Glassdoor has 773 Agero reviews submitted anonymously by Agero employees. Read employee reviews and ratings on Glassdoor to decide if Agero is right for you.