Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 59 reviews)); "good pay, PTO, 401k, Insurance, Work from home" ((in 48 reviews)); "The people here are great and it really starts from the top." ((in 48 reviews)); "benefits were good and until the merger hours were unlimited" ((in 47 reviews)); "Good training but very fast" ((in 28 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 37 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 15 reviews)); "Favoritism, decitful management, lack of truthfulness and open door policy doesnt really exist" ((in 14 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (720 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

3.0

Jul 7, 2022

Roadside assistance

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Connected vehicle is a great department to work with. Customers are friendly and not a lot of calls sometimes.

Cons

THe pay is only 13/hr and if you are handling only roadside calls the call volume is high with stressed out customers. Some managers are great and others hound you about metrics all week.

1.0

Jun 17, 2022

Quicker out then you came in

Roadside assistance

Recommend

CEO approval

Business Outlook

Pros

Pay was ok but not great

Cons

You could work your heart out and have perfect stats for years , one bad month and your out the door , company has horrible reputation not paying tow companies and it your job to convince tow companies to take the job but they always get ripped off and refuse to take jobs from them . management is horrible. Not to mention customers would be stuck on the side of the road for hours because off shore agents would just select random tow company to the job that never accepted it and the customers wait for hours thinking someone coming .

1.0

Jun 16, 2022

Misleading Job Description

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

The pay is decent I suppose.

Cons

The training is all over the place, didn't learn much since we had a poor teacher. The training was very confusing and what is gone over during training isn't mentioned at all in the job description. They want you to do 1000 things and figure it all out by yourself with little to no direction.

Agero Response

4y

I do agree - job descriptions are an important part of the expectation setting process for new applicants - however they arent the only part. Between multiple rounds of interviews, materials forwarded to candidates pre and post interview and a multitude of other resources pushed to candidates to ensure the role and the commitment required are clear. Based on your review, it sounds like a role in a contact center just wasnt the right fit for you so we wish you nothing but the best in your future endeavors.

Viewing 61 - 63 of 720 Reviews

Jobs at Agero

Associate Systems Engineer

Senior Data Product Manager

Corporate Strategy Associate

Quality Assurance Analyst

Lead Data Analyst (Network)

Agero

Agero reviews

Company ratings over time

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Reviews by job title

Roadside assistance

Quicker out then you came in

Misleading Job Description

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