Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 52 reviews)); "Work from home, decent pay." ((in 48 reviews)); "benefits were good and until the merger hours were unlimited" ((in 43 reviews)); "The people here are great and it really starts from the top." ((in 42 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 39 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Favoritism, decitful management, lack of truthfulness and open door policy doesnt really exist" ((in 14 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 9 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

1.0

Oct 12, 2022

horrible pay and no hours

Roadside assistance

Recommend

CEO approval

Business Outlook

Pros

you get to make your own schedule

Cons

You are basically graded and the top people get access to choosing hours first so for the new people its hard to get hours since they are released last and if the lf the people at the top haven't taken them all. you arent paid for down time, hold time or most of training and training is almost a month.

Agero Response

3y

Thank you for your feedback.. You are correct, as a performance based culture our top performing associates our given first opportunities on hours. As a customer focused organization, this is one of many options afforded those who perform best in support of our customers

2.0

Oct 6, 2022

Not worth the time.

Response associate

Recommend

CEO approval

Business Outlook

Pros

Work from home job. Simple job overall. You get the opportunity to learn a lot about how roadside assistance works in this world from insurances and car clubs.

Cons

The compensation is disgusting. I work 7 different departments for different Clients and I still get paid the same since I've started a year ago. Management is terrible. They say they'll help you (like gaining access to an account you need) but you just get passed around for help and end up having to ask 5+ managers. Someone of the scripts you're supposed to use given by the Client(insurance/car club) is extremely bad so when you have to call customers to make sure things are done correctly, you get cussed out and accused of being a scammer. They don't let you know that your sick time is the same as your PTO. If you start from the bottom, usually the next position up is some type of "supervisor" that basically handles the 'i want to speak to a manager' calls.

5.0

Oct 6, 2022

Solid

Director

Recommend

CEO approval

Business Outlook

Pros

Professional, concise, smart. Flexibility to work from home is nice. The work seems interesting.

Cons

Not much, which I got the job.

Agero Response

3y

Thank you for sharing your positive experience thus far. We appreciate it!

Viewing 133 - 135 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Senior Data Product Manager

Senior Data Product Manager

Lead Data Analyst (Network)

Agero

Agero reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

horrible pay and no hours

Not worth the time.

Solid

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