Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 56 reviews)); "benefits were good and until the merger hours were unlimited" ((in 47 reviews)); "This is a great work from home opportunity." ((in 46 reviews)); "The people here are great and it really starts from the top." ((in 42 reviews)); "Good training but very fast" ((in 27 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 37 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Favoritism, decitful management, lack of truthfulness and open door policy doesnt really exist" ((in 13 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 9 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (720 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

1.0

Jun 25, 2021

Suuucckkss

First response assistant

Recommend

CEO approval

Business Outlook

Pros

None at all. Don't waste your time

Cons

Overtime is always available but they don't pay time in the half, you get paid base pay for ot

1.0

Jun 9, 2021

Dont do it to yourself.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

remote work which is always great

Cons

mandatory ot weekly, no work/life balance, only 30 min lunch

1.0

May 14, 2021

Dave Ferrick is a tyrant and could care less about the people who work here.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Absolutely nothing you will become a lab rat don’t work here. Dave Ferrick keeps you from your family’s by forcing mandatory overtime and you think this is the beginning this loser will require yiu to work more hours and he will keep your wages low so that you think working a few extra hours while sacrificing your time is beneficial. I’m addition to this the job is monotonous, you get a lot of angry customers . I tell you do not work here or you will break down mentally.

Cons

Beginning with working for Dave Ferrick and everything else included. Low wages, angry customers, robotic I want to feel important coaches making lossy money. Repetitive.

Viewing 169 - 171 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Senior Data Product Manager

Senior Data Product Manager

Senior Data Product Manager

Agero

Agero reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Suuucckkss

Dont do it to yourself.

Dave Ferrick is a tyrant and could care less about the people who work here.

Jobs at Agero

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