Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 61 reviews)); "This is a great work from home opportunity." ((in 47 reviews)); "The people here are great and it really starts from the top." ((in 45 reviews)); "benefits were good and until the merger hours were unlimited" ((in 41 reviews)); "Okay pay, some great supervisor, lots of hours." ((in 17 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 38 reviews)); "not all the supvs are bad managers." ((in 15 reviews)); "Too many favoritism." ((in 13 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 10 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Veteran status

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

719 reviews

2.0

Sep 19, 2013

It's been a roller coaster ride.

Response specialist

Recommend

CEO approval

Business Outlook

Pros

They pay well and the benefits are good.

Cons

The internal communication is lacking. Associates find out about updates and changes to programming when they occur and are required to adapt quickly. The customer is an after-thought instead of the driving factor when implementing changes desired by the clients.

4.0

Jul 23, 2012

Good place to settle down

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Company growing fast, accessible by T

Cons

Too stressful at times, confusion due to fast growth

5.0

Mar 26, 2011

I enjoy my job and have been treatly very well.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay, good benefits package, good hours and schedule

Cons

Customers can be really mean people. It would be great if just once you could tell a really nasty customer off. Immediate Supervisors know less than the employees most of the time. And all the number crunching is a real headache. The average handleing times I think should be looked at. There just a little to low to provide really excellant customer service.

Viewing 223 - 225 of 719 Reviews

Jobs at Agero

Corporate Strategy Associate

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Agero

Agero reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

It's been a roller coaster ride.

Good place to settle down

I enjoy my job and have been treatly very well.

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