Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 60 reviews)); "Good pay and benefits, work from home" ((in 49 reviews)); "The people here are great and it really starts from the top." ((in 45 reviews)); "benefits were good and until the merger hours were unlimited" ((in 41 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 41 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 13 reviews)); "Petty, Micromanagement, favoritism, lack of vision" ((in 13 reviews)); "Long hours, politics, mis" ((in 10 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

3.0

Sep 9, 2014

It is a love and hate relationship

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Hours are guaranteed. Great benefits: potlucks, paid holidays, time off, insurance, 401k etc. Most of the employees are fun to work with, can be like a 2nd family depending who's team your on. Raises available according to the quality of your performances.There are time periods during the year where overtime is available all the time. The company is growing, good job security if you can handle it.

Cons

Consistent high call volume, slow days are rare. Customers can get pretty nasty sometimes and so can the tow providers. A few supervisors can be really lazy and others over the top. Hourly rate should be a little higher, but its getting better.

5.0

Aug 14, 2014

Agero (Formerly Cross Country Automotive Services)

Client services manager

Recommend

CEO approval

Business Outlook

Pros

Great company that cares for it's workers. The market leader in Private Label Roadside Assistance and claims management. Work life balance was a high priority along with health and family friendly benefits.

Cons

Training for the headquarters staff was often lacking, requiring the team members to get people up to speed on proprietary technologies and processes

2.0

Jan 8, 2014

Conflict of Interest

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I worked at Agero (MA) for 2yrs. The atmosphere was comfortable, some great people,room for advancement, flexible hours.

Cons

There was a lot of conflict of interest. As nice as it is to know people and get along, there was far too much open personal involvement between supervisors/employees. It was made very clear over time that in order to get where you want to go you have to be friends with certain people. I was also shocked to find out which Hr leaders and supervisors were going out for drinks after work along will other entry level employees.

Viewing 220 - 222 of 719 Reviews

Jobs at Agero

Corporate Strategy Associate

Lead Data Analyst (Network)

Senior Data Product Manager

Senior Data Product Manager

Agero

Agero reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It is a love and hate relationship

Agero (Formerly Cross Country Automotive Services)

Conflict of Interest

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