Agero reviews

Management isn’t always that great. Had a horrible coach during momentum switched to another due to a schedule change and i had to relearn everything because the previous coach failed to do so. I also dislike like even when you’re doing the right thing and saying the right scripting it’s still an issue with something which reviving criticism and critiques isn’t a bad thing but i feel that it gets to a point where it’s like dang “am i even doing this right?!”. And I’ve never had a bad customer service job wether it was wfh/face to face but this has been the most draining of them all and i really don’t like that.

Persistent tech problems, required to attend unpaid meetings and trainings, loss of income when tech issues arise even though they tell you you can get a waiver -it rarely works that way. It's frustrating when you need supervisor approval/assistance and it takes so long and you have to repeat yourself often. The QA evaluations almost never come with enough information so that you may know which call they're reviewing. It's difficult dealing with non- communicative service providers and that stresses out customers. Many service providers complain about the company and won't work with Agero which makes our job harder. Impossible to do a good job for customers and meet the company's metrics. Plus training was inadequate to start. You are thrown in the deep end without enough support.