Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 60 reviews)); "Good pay and benefits, work from home" ((in 49 reviews)); "The people here are great and it really starts from the top." ((in 45 reviews)); "benefits were good and until the merger hours were unlimited" ((in 41 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 41 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 13 reviews)); "Petty, Micromanagement, favoritism, lack of vision" ((in 13 reviews)); "Long hours, politics, mis" ((in 10 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (720 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

1.0

Jul 10, 2022

Terrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home is the only benefit.

Cons

This company pays a very low wage 13.50-14.00/hourly and then if you do well they will "cross-train" you in 10 different departments without compensation or a raise. High stress. You're expected to take calls from customers, insurance agents and service providers and negotiate with service providers. It's exploitative work...corporate greed hellscape. PTO is taken from your sick leave. Using pto that you've earned can earn you a point or two(points are bad) if it's not for being sick. They give you a paid floating holiday but tell you that you can't use it. I could go on for days. Don't work here. It's brutal.

3.0

Jul 7, 2022

Roadside assistance

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Connected vehicle is a great department to work with. Customers are friendly and not a lot of calls sometimes.

Cons

THe pay is only 13/hr and if you are handling only roadside calls the call volume is high with stressed out customers. Some managers are great and others hound you about metrics all week.

1.0

Jul 6, 2022

Terrible work place

Customer experience expert

Recommend

CEO approval

Business Outlook

Pros

Supervisors are easy to talk to

Cons

You cannot use your sick time unless you have enough pto equaling the same amount. The company doesn’t care if you have a family issue to deal with. If it doesn’t benefit the company you are screwed

Viewing 235 - 237 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Senior Data Product Manager

Lead Data Analyst (Network)

Senior Data Product Manager

Agero

Agero reviews

Company ratings over time

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Reviews by job title

Terrible

Roadside assistance

Terrible work place

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