Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 63 reviews)); "Good pay and benefits, work from home" ((in 51 reviews)); "benefits were good and until the merger hours were unlimited" ((in 48 reviews)); "The people here are great and it really starts from the top." ((in 45 reviews)); "Most all the people are great & MOST supervisors great." ((in 17 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 35 reviews)); "not all the supvs are bad managers." ((in 15 reviews)); "Favoritism, decitful management, lack of truthfulness and open door policy doesnt really exist" ((in 13 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 9 reviews)); "Long hours, politics, mis" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

2.0

Dec 30, 2024

A Disappointing Experience as a Client Success Manager

Client success manager

Recommend

CEO approval

Business Outlook

Pros

Strong Brand Presence: Agero is well-known in the roadside assistance industry, which initially made the opportunity appealing. Challenging Work: The role provided exposure to managing complex client relationships, which could be a learning opportunity for those who thrive in high-pressure environments. People: I enjoyed the people I worked directly with and most felt the exact same way about the company as a whole - I was warned and did not listen to some of the people who had been there many years,

Cons

Poor Management: Leadership was disconnected from the realities of the role, and decisions were often made without considering their impact on employees. Feedback was rarely solicited or addressed, leading to a frustrating lack of support. No Career Growth: There were no clear paths for upward mobility. Hard work and achievements went unnoticed, with promotions seemingly based more on favoritism than merit. Inadequate Training: The onboarding process was chaotic and disorganized. New hires were thrown into the role with minimal guidance, creating unnecessary stress and making it difficult to succeed. Lack of Employee Support: The overall environment felt dismissive of employee concerns, leaving many to fend for themselves without adequate resources.

Agero Response

1y

Thank you for your feedback. We are always looking for ways to improve and will share your comments with our team. -Agero Talent Acquisition Team

3.0

Dec 27, 2024

Nope

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

People are great to work with, very nice break room... and thwy make sure you get your breaks.

Cons

Bathroom time is considered breaktime everytime you have to go... as a femaleif you are on your last 15 and you have to use the bathroom 5 times, at 3 min each time, That's your 15... they don't allow an additional break.

3.0

Dec 10, 2024

Very profit focused, privately owned by wealthy family

Director

Recommend

CEO approval

Business Outlook

Pros

Lot of great people there. Compensation and employee benefits were good.

Cons

Roadside industry is challenging. Local tow trucks, the customer, and the clients (Auto insurance companies, OEMs), are all hard to please.

Agero Response

1y

Thank you for you feedback. We appreciate your contributions to the company and wish you the best. -Agero Talent Acquisition Team

Viewing 277 - 279 of 719 Reviews

Jobs at Agero

Corporate Strategy Associate

Account Operations Associate

Lead Data Analyst (Network)

Senior Data Product Manager

Instructional Designer

Agero

Agero reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A Disappointing Experience as a Client Success Manager

Nope

Very profit focused, privately owned by wealthy family

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