Pros
Benefits a little better than average, get to help people, learn ways to manage high stress situations
Cons
Where do I begin? Worked in Omaha at the communications center (Aircom). I was there less than 6 months. Not a happy or fulfilled soul in that place. A concrete bunker of negativity, if you will. The turnover is unreal because of the exhausting schedule, a never-ending "on-call" which are just extra days you'll be required to work without fail. You are just a number with no face, family or plans. The computers and software are painfully slow and over-loaded, but that's ok, it's not like we're dealing with people's lives or anything........ They conveniently assign lockers to you by the break-room so you can store your reason, logic, common-sense and autonomy while you work as a robot for 12 draining hours. You aren't even allowed on the internet, cannot check your cell phone, only get a 15 minute break every 2 hours that most people abuse and inevitably it alienates you and your co-workers. Kiss the world goodbye for your 12 hour shift, you are theirs and are completely shut off and locked down. They are required to do "call reviews" every week which consists of them tethering in to your calls and standing over back with a stop watch and clip board grading your call just to tell you everything you did wrong......this is all during live calls with people's lives on line, not exactly a recipe for safety or success. New/confusing policies and vague/unnecessary procedures implemented daily, which you are responsible for remembering in 10 minutes and lectured on for not doing the very next call. Absolutely no standardization amongst states or programs, and you will be required to remember hundreds of different policies and procedures. The hardest working, more intelligent and most competent workers are typically seen as competition to supervisors and management. Do yourself a favor and work at McDonalds. You will gain no useful job skills or experience here. This company got too big too fast.
