Airbnb reviews

4.1

78% would recommend to a friend

(2,378 total reviews)
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Brian Chesky

86% approve of CEO

66% positive business outlook

Airbnb has an employee rating of 4.1 out of 5 stars, based on 2,378 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Airbnb employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
3.0
Feb 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Incredible office spaces, pride in working for a really cool company, Mission and Value-driven Executive Leadership, Very good technology infrastructure and employee technical support infra, work from home flexibility, Ambitious and motivated co-workers

Cons

As I said, this should have been my Dream Job... unfortunately, middle management on my team was so destructive that I had no choice but to move on. Hyper growth on the Vacation Rentals/Hotels team led to people being advanced into People Management who were not only unqualified but actively DISLIKED managing people. How this manifested: - Toxic work environment, including managers and directs openly bashing other employees, clients and partner businesses. - Creating environments of exclusion based on popularity and who knows who outside of work. - Gatekeeping of critical information from the top down, disrupting and discouraging career development and the free-flow of creativity and innovation. - Lack of career development or sales training - Dishonesty from upper management and middle management about the organizational changes coming up, causing employees to waste time not looking into their other career options. Regarding compensation - there are dozens of employees responsible for bringing on new accounts and growing existing accounts, however there is no pay structure that rewards employees for doing such. It's all base pay and no bonus and no incentive to be successful financially. Although leaving Airbnb was a difficult decision, I am confident it was the best for now given the severely negative updates I receive from my former colleagues. Hopefully someday the upper and middle management of the VR/Hotel organization will work through these issues and find a more functional and productive work environment for people to thrive in.

2.0
Oct 20, 2016

Glorified call center

Recommend
CEO approval
Business Outlook

Pros

-Employee Travel Credit -Food program -Standard benefits expected for a full time position

Cons

-The Portland site is just a call center -Mindless, unfulfilling, thankless customer service job -Bells and whistles to try to disguise what the job actually is. This insults everyone's intelligence. -Subtle but persistent pressure to make your coworkers "your besties"

2.0
Feb 7, 2017

It's a Hamster Bubble

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Free food - Many volunteering experiences to sign up for - Travel coupons - Great insurance - Great global teams

Cons

Like many other reviews have already mentioned, there is a strong emphasis on culture fit. However, it felt more like a cult than culture already. Strong drinking culture, and in APAC offices, it was common for people to get drunk. If you don't want to or cannot afford to party after work, you will be deemed a misfit and wet blanket. People are expected to "worship" the company, and with Gen Y and X being huge part of the employee crowd, your social media gets flooded with them flaunting all the benefits they get and all the parties they attend, with common phrases "My company is cooler than yours". There is also a lack of respect for other lower levels of employees, e.g. the cleaning ladies. There have been a change of so many cleaners who'd rather quit than to continue working there. Often, racist jokes are also made within the team, and assuming the colleagues who may be affected/offended "will not mind the joke, because he/she is understanding that it's just a joke". Work wise, be prepared to keep changing what you need to do every other few weeks. There is a lack of progress ahead and proper work plan. In addition, the team in APAC always try to push certain heavy duty escalations to the EU or US teams to handle while they are on shift. Opportunities are also given to people who are more popular, even if they may not be the best performer. There are also cases where compliments were verbally given during performance review but then performance review report revealed otherwise. There are some unethical practices as well, where alcohol is always ordered for almost all events (including charity events with children beneficiaries). This had caused some unhappiness in colleagues in customer support who are already underpaid and overworked, with their leads telling them there is not enough budget to cover pay raise, and yet they see food and alcohol costs being exorbitant.

Viewing 40 - 42 of 2,378 Reviews

Glassdoor has 3,262 Airbnb reviews submitted anonymously by Airbnb employees. Read employee reviews and ratings on Glassdoor to decide if Airbnb is right for you.