Alchemer reviews

3.2

44% would recommend to a friend

(160 total reviews)

Marty Mrugal

62% approve of CEO

44% positive business outlook

Alchemer has an employee rating of 3.2 out of 5 stars, based on 160 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Alchemer employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

160 reviews
5.0
Mar 4, 2017
Recommend
CEO approval
Business Outlook

Pros

There are plenty of other SaaS companies out there willing to throw perks your way that may compare perk for perk but I have never worked for another organization with such a healthy culture. Even with the quick growth this last year SurveyGizmo still feels like family. There are no clicks departmental silos. This alone is a huge selling point to anyone looking for a healthy environment to grow their career. • Very generous insurance offerings/benefits • Fully stocked kitchen with some healthy options and request board. :) • Instant access to 401k, free accident insurance and $200 added to your FSA each yr. • Open office environment • Wholehearted CEO who cares about yet still stretches the teams. • Customer Support centric company model.

Cons

As a bootstrap company there is not a ton of VC money to throw around and thus the office is a bit on the plane side and we tend to be a bit slower to hire the help we really need. Wages have been traditionally a bit lower than what would be found in other SasS companies as well but that was covered by the CEO in another review. (we get some nice benefits) Other areas that could use some adjustment: • Career Development (lacking time & funds set aside for courses, conferences, etc) • Health initiatives (candy is great but it would be good if we were encouraged to take care of ourselves) • Bonus structure. (bonuses used to be once a quarter, now they are annual and tied to goals that one cannot directly affect such as profit margins)

4.0
Jan 3, 2017

The People Here Are The Best

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people who work here are amazing,and I am excited every day to see their faces, smiling or not. They're good people that care about each other in our professional and personal lives, and most of all care for our customers like they're one of the family. We have excellent health benefits, and a matching 401k up to 5%. There are end of the year bonuses, and bonuses for being around for many years. They provide many opportunities for learning new things (lynda.com account, various books, etc). The management is very kind and understanding, and doesn't fault you for running into life problems (like sick kids, roads being too icy, etc) and they do genuinely care about their employees. Everyone here can approach each other openly, and have candid conversations. Personally I don't feel like we have a "we" vs "them" mentality when it comes to various departments, which makes me feel more at ease. SurveyGizmo does change overtime; and the future of business is looking a bit better than it has over recent years.

Cons

Sometimes the priorities switching can cause a lot of tension and stress for all departments. We often switch to a new "important" item to work on, and don't have a lot of background as to why and on a short timeline. There's a lot of transparency when it comes to the overall "vision" but not the reasons behind many of the decisions made on the day to day level which can cause frustration, especially if there is no explanation as to why suddenly the new changes are more important than existing issues. If asked however, generally management will try and explain the best they can (if they themselves know). While there are great learning opportunities, with the constantly changing tasks/priorities there aren't a lot of opportunities to do so during work hours, and therefore must be done outside of the office if you really want to advance (This can be both a good thing, but also a bit of a challenge for a work-life balance). Additionally, there aren't many "clear" advancement path's, although that has been getting better for departments like Support.

5.0
Dec 7, 2016
Recommend
CEO approval
Business Outlook

Pros

I have never been happier at my job/career than I am now at SurveyGizmo. They generally care about their employees, their employee's families and friends. Its more than an organization, it's my second home. Nothing but positivity and support emanates from the fellow staff. I foresee myself investing many years here as the company continues to grow and expand. For our 10 year anniversary, the CEO treated everyone and their families to an all inclusive trip to Disney World. Not only did my family experience a vacation that would never have been, but we also experienced phenomenal customer service that we can apply to the culture.

Cons

I don't have any cons with SurveyGizmo. This is an ideal work place for me.

Viewing 127 - 129 of 160 Reviews

Glassdoor has 165 Alchemer reviews submitted anonymously by Alchemer employees. Read employee reviews and ratings on Glassdoor to decide if Alchemer is right for you.