Pros
Good pay and benefits are nice
Cons
Management likes to micromanage the absolute hell out of you to the point where they’re asking why you’re away while you use the bathroom. Be ready to feel like you’re in 3rd grade again being treated like a child who cannot make big grown up decisions about how you spend your time offline. Need a drink of water? Better ask management if they’ll ALLOW you to step away for a drink. You’re just a number here, however; you’re the least important number in the company. You see, they only care about call volume, meeting SLA, and having enough people to fill up their depressing office. Get ready to also not have any working systems, you will experience technical issues left and right but you still need to meet your metrics and be a good little customer service rep. Even if you’re a top performer and do everything right, you’re still getting screwed over. I don’t recommend this job to anyone, but if you’re okay with being treated like a child and ignore your mental health, it’s great pay.