Ally Financial reviews

There are unpleasant, hasty attitudes from management across departments. Management nitpicks the same few employees (who try their hardest) while letting others fly under the radar, sitting slumped in chairs while watching movies on their phone. Bitter attitudes amongst staff; some staff members have been employed with the company since before the beginning of time (not because they *love their jobs or the company, but because they are only holding on so that they can reap the retirement benefits) and have grown to be very jaded and are extremely reluctant to train properly but get frustrated when they have to clean up newer team member’s mistakes. Another thing to note is that the training is very inconsistent, considering how there are no easily accessible desktop procedures or “standards” set for how work should be processed. Micro-managing is at an all time high - no matter how hard or quickly you complete tasks and projects, management will watch your every move and communicate with you as though you are a prisoner on probation, incompetent, or both. You will never be trusted to work on your daily tasks at your own pace, but instead will be questioned for a status on almost everything that you complete. A supervisor actually told myself and 2 other team members during a meeting how she “cannot stand our manager” who “gets on her nerves and she would have nothing to do with her if they didn’t work together”…so much for being an Ally! The same member of management who shared that inappropriate tidbit chooses to play both sides of management and our team members by pitting us against each other so they appear as a mediator or friend to all; just tons of unnecessary, exhausting and morale-dropping drama that is constantly brewing in the office I’m employed in. I am at my wits end and refuse to speak to HR for fear of the facade that “everyone is family”, coming back to bite me for speaking up. The department that I am employed in is one of the only departments that consistently have employees coming into the office a minimum of three days a week, we have been told we can’t talk (really??? I thought the driving force behind re-entry was collaboration?!) Not to mention, the constant gossiping and rolling of eyes that management in my area does of other employees; completely unacceptable and inappropriate. If you are THAT bothered by employees asking questions pertaining to work or if you are so bitter and tired of your job that you can’t speak to your employees in the morning as they come in or thank them occasionally for processing and completing work while understaffed, then maybe it’s time to explore other employment opportunities!! These rotten apple’s attitudes are infectious, contagious and no good for Ally’s reputation. There is SO much more that needs to be improved but that’s where the improvement needs to start, IMO. Employees shouldn’t be kept as staff just because they login everyday and fill an empty chair. Some employees walk around the office without speaking to anyone at all, while the pressure is out on some to greet management staff first. When you notice that an area has a high turnover, the company should start to investigate and consider making changes within management. Every month there is a personnel announcement about someone leaving the region or company, altogether. Ally should not only revamp their work schedules or offer flexible schedules so that business needs are met and employees feel they have more flexibility, but they should also consider doing a major clean up of the management staff in the office, specifically the department that I work in. It’s hard to look forward to going to work everyday when you already don’t make enough money to keep up with rising rental rates and then when you arrive to work, you’re treated as though you don’t matter or are disliked. My experience and time with this company has been the complete polar opposite of what I believed it would be when I was first hired. If you are not a director, AE, or a direct report to the regional VP, you are not respected or spoken to. The same employees are promoted and moved from one opportunity to the next, while the rest of us are sold a pipe dream about one day being considered for a new role, just to keep us coming back so that the work gets done.

This whole company is in a surveillance/police state. They do not trust employees and do not treat employees with respect. No matter how much you work, it is never good enough. They micromanage every tiny little detail but never acknowledge all of your hard work. You can exceed every single metric for the year and go above your duties and you will still be told you are not good enough. Managers and Supervisors are rude and controlling. You are not allowed to use the restroom, TL's put paper over your computer clock so you can't see the time, if you remove it you get yelled at (I am a grown adult who can look at the clock whenever I please), not remote friendly, monitor all of your call metrics, door swipes, after call work, etc..... Seriously, prisoners have more freedom. This pay is not worth the stress from being treated like this. Other call centers pay the same and have way better environments. It doesn't even matter how hard you work, you will not get promoted if you are not personal friends with Directors. 2 hour long wait times mean you will get back to back calls. You can take 100 calls in a day but if you go to the restroom for 2 minutes you will be yelled at. You can do everything needed but then ask to work from home when you have a fever and be told that you can't work from home, you have to use PTO, then you will be written up for the call out when you were trying to work. This place is so ridiculous with their standards. It is worse than retail work with the hours and the lack of respect. They expect you to work your hands to the bone and jump through every hoop they throw at you and then work on Christmas also and not have any remote work flexiblity. Not worth it.