Is American Airlines a good company to work for?

American Airlines has an overall rating of 3.6 out of 5, based on over 9,926 reviews left anonymously by employees. This rating has been stable over the past 12 months. 63% of employees would recommend working at American Airlines to a friend and 48% have a positive outlook for the business. The best reviews about American Airlines have been left by employees working as Engineering Co-Op , Intern and Data Scientist .

Does American Airlines pay their employees well?

According to anonymously submitted Glassdoor reviews, American Airlines employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at American Airlines. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at American Airlines?

63% of American Airlines employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Airlines 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at American Airlines?

Flight Attendant (1741) , Customer Service Representative (309) , Reservations Agent (204) , Customer Service Agent (191) , Fleet Service Clerk (181) , Airline Pilot (151) , Ramp Agent (129) , Analyst (126) , Fleet Service Agent (124) , Manager (115) , Software Engineer (88) , Software Developer (71) , Pilot (68) , Senior Analyst (62) , Captain (57)

What are the pros of working at American Airlines according to real employee reviews?

"flights benefits are great and being the biggest airlines in the world lets me move to any position i want !" ((in 1091 reviews)); "The flight benefits are great and many positions at the corporate office provide some kind of hybrid model." ((in 961 reviews)); "Is a great place to work at with great travel benefits for friends and family." ((in 474 reviews)); "The other people you work with are great and are the real reasons to stay." ((in 384 reviews)); "Great culture and learnt a lot" ((in 156 reviews))

What are the cons of working at American Airlines according to real employee reviews?

"Poor management and schedule now" ((in 444 reviews)); "The long hours and living out of your suitcase for days on end can be challenging." ((in 207 reviews)); "Low salary and not time during the job for keep trainings" ((in 162 reviews)); "Bad manager not understandable at all" ((in 118 reviews)); "Poor upper management and wasted money on projects with limted ROI." ((in 84 reviews))

What are employees saying about American Airlines layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Airlines layoffs and their outlook for job security at American Airlines in 2026.

What are the top reviewed American Airlines locations?

Dallas , Fort Worth , Miami , Chicago , Charlotte , New York , Phoenix , Los Angeles , Philadelphia , Tempe , Tulsa , Dallas-Fort Worth , Washington , Boston , Raleigh , Cary , Winston-Salem , San Francisco , Atlanta , Houston , Austin , Irving , Nashville , Seattle , Newark , Saint Louis , San Antonio , Pittsburgh , Orlando , Tucson

American Airlines reviews

3.6

63% would recommend to a friend

(8,800 total reviews)

Robert Isom

39% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews

4.0

Jun 7, 2022

Not the place it once was...

Manager

Recommend

CEO approval

Business Outlook

Pros

Free travel Competitive benefits package & 401K matching up to 5.5% Wonderful work colleagues

Cons

In the recent years since the merger the airline has changed drastically. In 2020 during COVID, layoffs affected a lot of people and the leadership team that was left is not as strong nor employee centric. Micromanagement runs rampant at the headquarters; mainly by those that have no experience in the operation. The high talent employees that know how to run the business are not given promotion opportunities and are now leaving at a rapid rate.

1.0

Nov 24, 2018

Customer Service Manager Ramp

Customer service manager

Recommend

CEO approval

Business Outlook

Pros

This job and specifically PHL has nothing positive. You are continuously get treated like total garbage by front line employees, cuz they can get away with nearly anything. There was an employee who was fired twice, yet somehow got hired again...the 3rd time. You will also have bunch of uneducated people try to prove you how "right" they are in the situation where they are absolutely wrong in. That's day in and day out. Also, you will have a level 5 manager who will sit in his office and never support you. You will only hear from him when you mess up, other than that, you will hear "Good Job" and a pat on the back...that's about it. Go do all the hard work and your manager will sit in his office and enjoy his salary and take all the credit for you :)

Cons

-Union they have at PHL is not a union, it's a straight up MOB -Incompetent and uneducated managers -85% of employees are straight up ghetto -Tiny fraction of employees and managers who truly care -A lot of people come here just to collect their pay-check -Tons of finger pointing -Union runs the station, not the company. -Front line employees have so much flexibility vs management- -Do NOT APPLY AS CSM! I repeat DO NOT! -If you have a degree , go use your talent somewhere else. [ I MEAN IT] -Tremendous amount of stress, and you are being underpaid for such stress -Benefits? What's the point if you can barely use them. -2 weeks of vacation is not enough with this job. This place will suck the soul out of you.

1.0

Jan 23, 2018

Flight Attendant

Flight attendant

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules are available for 20+ years of service

Cons

After the America West and U.S. Air merge with AA, after 3 years, we continue to not receive the tools to do our job properly. AA promises customers more and more and the our customers expectations are not possible.

Viewing 46 - 48 of 8,800 Reviews

Jobs at American Airlines

Scheduler, Flight Training

Customer Assistance Representative Full Time

Customer Service Agent Part Time

Customer Assistance Representative Full Time