Is American Airlines a good company to work for?

American Airlines has an overall rating of 3.6 out of 5, based on over 9,926 reviews left anonymously by employees. This rating has been stable over the past 12 months. 63% of employees would recommend working at American Airlines to a friend and 48% have a positive outlook for the business. The best reviews about American Airlines have been left by employees working as Engineering Co-Op , Intern and Data Scientist .

Does American Airlines pay their employees well?

According to anonymously submitted Glassdoor reviews, American Airlines employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at American Airlines. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at American Airlines?

63% of American Airlines employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Airlines 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at American Airlines?

Flight Attendant (1741) , Customer Service Representative (309) , Reservations Agent (204) , Customer Service Agent (191) , Fleet Service Clerk (181) , Airline Pilot (151) , Ramp Agent (129) , Analyst (126) , Fleet Service Agent (124) , Manager (115) , Software Engineer (88) , Software Developer (71) , Pilot (68) , Senior Analyst (62) , Captain (57)

What are the pros of working at American Airlines according to real employee reviews?

"flights benefits are great and being the biggest airlines in the world lets me move to any position i want !" ((in 1091 reviews)); "The flight benefits are great and many positions at the corporate office provide some kind of hybrid model." ((in 961 reviews)); "Is a great place to work at with great travel benefits for friends and family." ((in 474 reviews)); "The other people you work with are great and are the real reasons to stay." ((in 384 reviews)); "Great culture and learnt a lot" ((in 156 reviews))

What are the cons of working at American Airlines according to real employee reviews?

"Poor management and schedule now" ((in 444 reviews)); "The long hours and living out of your suitcase for days on end can be challenging." ((in 207 reviews)); "Low salary and not time during the job for keep trainings" ((in 162 reviews)); "Bad manager not understandable at all" ((in 118 reviews)); "Poor upper management and wasted money on projects with limted ROI." ((in 84 reviews))

What are employees saying about American Airlines layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Airlines layoffs and their outlook for job security at American Airlines in 2026.

What are the top reviewed American Airlines locations?

Dallas , Fort Worth , Miami , Chicago , Charlotte , New York , Phoenix , Los Angeles , Philadelphia , Tempe , Tulsa , Dallas-Fort Worth , Washington , Boston , Raleigh , Cary , Winston-Salem , San Francisco , Atlanta , Houston , Austin , Irving , Nashville , Seattle , Newark , Saint Louis , San Antonio , Pittsburgh , Orlando , Tucson

American Airlines reviews

3.6

63% would recommend to a friend

(8,800 total reviews)

Robert Isom

39% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews

3.0

Nov 6, 2015

flight attendant

Flight attendant

Recommend

CEO approval

Business Outlook

Pros

There is (was) flexibility with work schedule for senior flight attendants. The travel benefits are the biggest draw to the career. Seeing the world is possible.

Cons

Compensation is bad! Especially for the new hire flight attendants. New contract imposed on the flight attendants is only making work rules worse, flying more hours, loss of flexibility. Hourly pay went up but was taken away with work rules and loss of profit sharing. Very bad employee morale at the moment!

2.0

Jul 27, 2010

Probably a couple decades behind the rest of the world

Senior financial analyst

Recommend

CEO approval

Business Outlook

Pros

Travel Easy job if you are in HQ Great work/life balance. They can't afford laptops so you really don't bring work home with you.

Cons

Not very professional managers. Very low skill level with zero leadership training. Middle management doesn't do much to develop employees. Managers are simply Sr Analysts with bigger cubes. Most nepotistic place I've worked. If you have a good degree or MBA, go somewhere to really learn about business.

1.0

Jun 8, 2022

Terrible

Flight attendant

Recommend

CEO approval

Business Outlook

Pros

Benefits and the fact they fly to most places

Cons

Everything else. Terrible management Terrible operating system Terrible Union Terrible CEO Terrible company structure. Everyone here is for themselves, you can’t even trust your own co-workers or crew members, and this isn’t a secret. Management doesn’t care, they’re not there to help or create a positive moral, they’re there to get promoted and get away from their problems at home, and bring them to work. The former CEO Doug Parker is a joke, and the new one is his buddy, so there’s that. Every decision made is for the worst and penny pinching. As flight attendants on the front line dealing with it, and with the feed back from customers, it’s quite the embarrassment. We’re not taken care of, we’re robots and just a number in the system to them. Do yourself a favor keep your sanity. Apply for something else.

Viewing 49 - 51 of 8,800 Reviews

Jobs at American Airlines

Scheduler, Flight Training

Customer Assistance Representative Full Time

Customer Service Agent Part Time

Customer Assistance Representative Full Time