Is American Airlines a good company to work for?

American Airlines has an overall rating of 3.6 out of 5, based on over 9,926 reviews left anonymously by employees. This rating has been stable over the past 12 months. 63% of employees would recommend working at American Airlines to a friend and 48% have a positive outlook for the business. The best reviews about American Airlines have been left by employees working as Engineering Co-Op , Intern and Data Scientist .

Does American Airlines pay their employees well?

According to anonymously submitted Glassdoor reviews, American Airlines employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at American Airlines. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at American Airlines?

63% of American Airlines employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Airlines 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at American Airlines?

Flight Attendant (1741) , Customer Service Representative (309) , Reservations Agent (204) , Customer Service Agent (191) , Fleet Service Clerk (181) , Airline Pilot (151) , Ramp Agent (129) , Analyst (126) , Fleet Service Agent (124) , Manager (115) , Software Engineer (88) , Software Developer (71) , Pilot (68) , Senior Analyst (62) , Captain (57)

What are the pros of working at American Airlines according to real employee reviews?

"flights benefits are great and being the biggest airlines in the world lets me move to any position i want !" ((in 1083 reviews)); "The flight benefits are great and many positions at the corporate office provide some kind of hybrid model." ((in 974 reviews)); "Is a great place to work at with great travel benefits for friends and family." ((in 481 reviews)); "The other people you work with are great and are the real reasons to stay." ((in 377 reviews)); "Flight benefits, and a very flexible schedule with options to shift trade if you find willing employees." ((in 150 reviews))

What are the cons of working at American Airlines according to real employee reviews?

"Poor management and schedule now" ((in 445 reviews)); "The long hours and living out of your suitcase for days on end can be challenging." ((in 207 reviews)); "Low salary and not time during the job for keep trainings" ((in 161 reviews)); "The good managers are sick and tired of it and are actively looking for new positions." ((in 113 reviews)); "Poor upper management and wasted money on projects with limted ROI." ((in 82 reviews))

What are employees saying about American Airlines layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Airlines layoffs and their outlook for job security at American Airlines in 2026.

What are the top reviewed American Airlines locations?

Dallas , Fort Worth , Miami , Chicago , Charlotte , New York , Phoenix , Los Angeles , Philadelphia , Tempe , Tulsa , Dallas-Fort Worth , Washington , Boston , Raleigh , Cary , Winston-Salem , San Francisco , Atlanta , Houston , Austin , Irving , Nashville , Seattle , Newark , Saint Louis , San Antonio , Pittsburgh , Orlando , Tucson

American Airlines reviews

3.6

63% would recommend to a friend

(8,800 total reviews)

Robert Isom

39% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,800 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews

2.0

Jan 29, 2022

Don’t be lured by flight benefits

Manager

Recommend

CEO approval

Business Outlook

Pros

Generally have good coworkers and once you’re in, company will never fire you

Cons

- Senior leadership is laughable with poor understanding of workplace trends, competitive comp and overvaluation of flight benefits - company can’t afford top talent so most people are those that can’t move to more competitive companies or that are stuck in H1B processing - pay and benefits is crap. No RSUs below the Director level, VC is 2 weeks, no paternity leave and salary is not competitive within DFW or against other industries - CEO is not forward thinking and wants teams to be in office 5 days a week. Most of his team are industry/company incumbents and have no outside experience - company performance across all metrics lags competitors. Look at LTR, stock price, ops performance, etc and Delta and United are better - company doesn’t know how to adapt to the future of travel or work and is not set up to thrive - company is obsessed with diversity among black and women so if you’re not in one of those categories (esp white or Asian male), good luck getting promoted

1.0

Jan 3, 2022

You are Legit just a body to them!

Office reservations

Recommend

CEO approval

Business Outlook

Pros

Ok benefits I guess nothing too special.

Cons

Literally upper management don't communicate at all Mandatory or Flex mandatory ALL THE TIME Terrible pay 14.74 (people at chick fila make more) Trash Union Managers who don't even know how to take a phone call but comes to micromanage you. flight benefits you can't even use No guaranteed vacation days off you have to bid for them No holiday pay, you get holiday vacation days to use NEXT YEAR!!! new hires will get a trash shift and then have to do mandatory overtime which for some reason is always 12 hours so if you work 1pm-10pm you are now working 1pm-2am. NO flexibility what so ever. Congratulations to those who've worked at this job for 30+ years they can literally do what they want but coming into this job as a new hire is not fun. This is not a good time to work for the airlines especially American. Go to delta or united. American airlines needs to get its stiff together cause this is not it.

1.0

Oct 2, 2021

Horrible dont waste your time

Reservations agent

Recommend

CEO approval

Business Outlook

Pros

Health Benefits are reasonable if you have a family. Flight benefits if you can manage to get on a flight

Cons

Starting Salary is 14.95 an hour. Very high paced and stressful. Stats are expected in all categories at almost 100pct and based on seconds per call. Zero weeks of vacation for the 1st year. Work shifts, weekend and holidays. Attendance policy is ridiculous and no extenuating circumstances. Impossible to plan anything after your shift or DAYS OFF due to mandatory overtime which happens ALOT! You are given an hour notice that you are required to stay usually 12 hours after your shift. They will call you on your days off to come in. Again usually 12 hours and they can grab you the day before and tell you that you nee to come in on day off. Written up if cannot stay and Management has implemented mando several consecutive days in a row. Training is poor they are short staffed so just trying to get bodies on the phones and thrown to the wolves. Not worth your time. You can make more elsewhere be appreciated

Viewing 52 - 54 of 8,800 Reviews

Jobs at American Airlines

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