American Airlines reviews

3.6

63% would recommend to a friend

(8,800 total reviews)
avatar

Robert Isom

39% approve of CEO

48% positive business outlook

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews
2.0
Jan 18, 2017

Staff Assistant

Recommend
CEO approval
Business Outlook

Pros

Flight benefits, 401 k, health, dental, vision insurance

Cons

No work morale, supervisor does not know how to talk to her staff, no work like balance, do not try to make the environment better for the employees, lack of organization, you do not know your schedule ahead of time and it changes month to month. Supervisor also discuss with other people about her employees.

5.0
Dec 23, 2016
Recommend
CEO approval
Business Outlook

Pros

I've recently been offered a position with American Airlines as a Customer Assistance Representative. I interviewed one day and received my offer letter the next! I'm super excited! The process is moving pretty fast. They've made the hiring steps really convent and easy. Reading over the packet has inspired me even more. The culture of the company, the great benefits and perks they offer are great. I'm soo happy to be apart of the AA team!

Cons

I haven't experienced any cons thus far.

5.0
Sep 16, 2016

Flight Attendant

Recommend
CEO approval
Business Outlook

Pros

Benefits, health care and free travel , great Team workers. You go to work and you leave it all behind when your finished with your trip. You see places you have always dreamed about. You meet people from all over the world and experience their culture.

Cons

As a flight attendant you will most likely be on reserve. You will work weekends and holidays. On reserve you belong to the company as far as what trip they send you on. The first year you are on straight reserve then 1 on 1 off for 4 years. The first few years it's hard to make much money.

Viewing 61 - 63 of 8,800 Reviews

Glassdoor has 9,926 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.