American Airlines reviews

Very limited career advancement, with very limited number of openings, and no gradation of employment levels. Everyone is looking to get unicorn positions. Mediocrity is encouraged, and the culture is a paranoid PC-minded whack-a-mole game for anyone looking to do good work with a motivated pre-millenial can-do attitude. Others in positions higher than me are also miserable for the same reasons, so the misery goes from bottom to top. There is just too many details to provide here, this is a sad place. Many of the openings are filled with contractors and most jobs are going to Dallas. Many positions are filled with contract-to-hire, who are then converted to full-time, while full-time employees cannot apply to these jobs.

It's a shame upper management doesn't want the newly created position around. Agents yell at the car agents and treat them horribly. And some supervisors are always putting you down, there is always negativity towards the customer assistance representatives. Low pay part time hours are almost equal to Full time Hours.