American Airlines reviews

3.6

63% would recommend to a friend

(8,805 total reviews)
avatar

Robert Isom

39% approve of CEO

49% positive business outlook

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews
2.0
Oct 29, 2008
Recommend
CEO approval
Business Outlook

Pros

You will make great friends, the other flight attendants are wonderful, and you do have a lot of flexibility with your schedule. If you are a playful person, thrive on changing circumstances, and don't need a lot of recognition or status in your job, but value your freedom, then this might the right job for you.

Cons

The management is terrible. Ultimately, there is no respect from headquarters toward the everyday people who actually run the day-to-day operations. Management rewards themselves with huge bonuses, as we have taken an enormous paycut to "keep the company afloat" during the threat of bankruptcy. All these promises were made at that time, that we would share in the "turn-AAround plan", that we would benefit when the company became profitable. What a joke. I never believed this, because I have seen our management be so deceitful, time and time again in the past. And my suspicions were correct. Management could not care less about keeping promises or valuing their employees. We are still working under a contract imposed on us in 2003, which reduced our pay by 35%. Overnight, I made $12,000 less each year. For doing the exact same job.

3.0
Oct 23, 2008
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedules, excellent flight privileges and benefits package, typically supportive co-workers (but not generally at the management level), and a constantly varying work environment.

Cons

Broken corporate structure, embarrassingly low pay, disrespect and condescension from management, general frustration from airline passengers in these times translates to colossal frustration in your daily work environment, frequent hostile situations with customers, gossip-driven work culture due to inadequate management communication

3.0
Oct 20, 2008
Recommend
CEO approval
Business Outlook

Pros

Flexible Schedule, ways to 'beat the system', and the money for how easy the job is.

Cons

Long, uncomfortable days with no place to sit and relax, no food, rude passengers, layovers so short that it's impossible to get even 6 hours of sleep (minimum time 'behind the door' is 8 hours, which doesn't include getting undressed, unwound, and asleep, or waking up and getting ready to be at the plane an hour before we start getting paid)

Viewing 8761 - 8763 of 8,805 Reviews

Glassdoor has 9,931 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.