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      American Airlines

      Engaged Employer

      American Airlines reviews

      3.6

      63% would recommend to a friend

      (8,800 total reviews)
      avatar

      Robert Isom

      39% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

      Reviews by job title

      9K reviews
      3.0
      Sep 28, 2008

      Good enough...as far as airlines go.

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, travel, and opportunity to participate in projects that make an impact on the company. Benefits package is quite extensive, likely due to the fact that a high percentage of the workforce is organized with labor contracts setting a floor on many of the benefit options. Retirement benefits are typical with 401k with match up to 5.5%. No defined benefit plan anymore for non-union. Travel perks are among the best and fairest among airlines, however, planes are increasingly full so stand-by travel is sometimes difficult.

      Cons

      Poor profitability, dismal industry limits financial upside. Returns from Stock based incentive compensation can be minimal.

      2.0
      Sep 15, 2008

      I'm a reflection of my work environment.

      Flight attendant
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's great to work for a large company for obvious reasons, you get a benefits package including, but not limited to 401 (k), dental, health, vision, vacation and possible pension. I have a somewhat flexible schedule. We do have a phenomenal website that includes company programs, discounts and information. There are also volunteer opportunities abound, and with a click you can find many of them. Obviously, it's great to work for an airline. When you do get time off and have money, and can get space on an airplane, you can take trips all over the world for a reduced rate.

      Cons

      It's an airline with poor management. We keep taking benefit and pay cuts while management gives themselves multi-million dollar bonuses. We don't even make a profit. The work conditions are unsafe. Maintenance constantly is called to fix a problem on an aircraft and they just duct tape it and sign off in the log book. Pieces are broken all over the aircraft and in the lavs and galleys. I'm constantly hurting myself at work, whether it's a sprained wrist or cut finger. Our layover time has been reduced drastically while our working days have gotten longer. We're tired and grumpy all the time.

      Viewing 8764 - 8766 of 8,800 Reviews
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      Glassdoor has 9,926 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.