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      American Airlines

      Engaged Employer

      American Airlines reviews

      3.6

      63% would recommend to a friend

      (8,800 total reviews)
      avatar

      Robert Isom

      39% approve of CEO

      48% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.4

      Work/Life balance

      3.4

      Career opportunities

      3.3

      Culture & values

      2.8

      Senior management

      American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      2.0
      Aug 21, 2008

      If your employees aren't happy, your customers won't be either.

      Flight attendant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The free travel benefits are great - that's why most of us are here. I really can't complain about the salary for my job, esp. when you consider the great flexibility we have with our schedules. Local management at our location is very pleasant to work with and for the most part very respectful.

      Cons

      Lack of respect by senior management. Lack of overall company direction and vision. Unhappy customers. It seems like the company doesn't know what it wants to be or where it's going.

      2.0
      Aug 20, 2008

      I'm embarrassed of my salary.

      Senior analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The size of AMR provides opportunities to learn skills in different disciplines and departments.

      Cons

      Salary is poor. M.B.A.'s are given unfair advantages, opportunities and entitlements. They also do not help pay for continuing education pursuits.

      2.0
      Aug 15, 2008

      American Airlines has a few pockets of greatness, but there are also deep valleys of despair.

      Senior analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      American Airlines has a fair and equitable process for career development, including support for moving laterally into different job families that might not happen at another company, such as Human Resources to Marketing. By moving around the company, even at the lowest levels, employees have the opportunity experience different aspects of the business. The more you know about how all the pieces fit together and the more relationships you have across the company, the more successful you will be at your job. Now, you may not always get the job you want when you want it, but the good news is that philosophically, the company supports cross-functional moves.

      Cons

      American Airlines has a few pockets of greatness, but there are also deep valleys of despair. Employee morale is extremely low, workloads are unbearable, employees are micromanaged, recognition & feedback are non-existent, and pay is low compared to similar jobs at other companies for most employees. Yet, leaders at all levels expect employees to forsake everything in their lives, including family, for the greater good of the company - which is just crazy. The reality is that employees do go above and beyond in order meet deadlines and other obligations, but they do it in order to support their co-workers and teammates, not because their leaders demand it.

      Viewing 8776 - 8778 of 8,800 Reviews
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      Glassdoor has 9,926 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.