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      American Airlines

      Engaged Employer

      American Airlines reviews

      3.6

      63% would recommend to a friend

      (8,800 total reviews)
      avatar

      Robert Isom

      39% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

      Reviews by job title

      9K reviews
      3.0
      Mar 22, 2011

      Don't work here or American Airlines you are just a number.

      Aircraft mechanic
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is OK. OT is good. Training is good. Looks good on a resume. People are good as a whole. AE easy to get into.

      Cons

      The company treats you as if you are lucky to work for them. Expect the company to be first in your life. Management treats employees as a number. Flight benifits are not as good as other carriers and are hard to use at most times of the year. Poor union would vote out and would love to work in non unoin shop.

      3.0
      Nov 12, 2010

      A Proud Survivor

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working for an international airline can be addictive. It draws the type of person who values the adventure of travel combined with the desire to provide service to travelers. One can experience a great sense of pride when visiting an airport and experiencing first hand what it takes to successfully and safely fly a plane full of passengers from point A to point B. An airline is a complex entity and it is truly a wonderful thing to be part of when it all comes together. We just experienced our first profitable quarter in, well, a long time. AA's IT management has performed adequately and, at times, more than adequately. On the airline side, senior management has done a superb job of managing to remain one of only two major airlines in the US who didn't walk away from their financial obligations. For that alone, AA can be rightfully proud.

      Cons

      9/11. As mentioned, working for an international airline can be addictive. However, given what has occurred to the travel industry since 2001, being addicted to your job can be a bad thing. In fairness, the IT component of American has been strapped by the substantial losses the travel industry in general has experienced in the last few years. Since then, it has been, at times, in survival mode. The financial environment has constrained the ability of a leading airline to be even better.

      3.0
      Aug 1, 2010

      Airport agent

      Airport agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Travel benes. Health insurance benes. Life insurance benes. Co-workers from different backgrounds. Maybe some scheduling flexibility depending on the city where you work.

      Cons

      Seniority is everything and performance doesn't matter much. Your weekends and holidays will be spent working for a long time.

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      Glassdoor has 9,926 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.