Is American Airlines a good company to work for?

American Airlines has an overall rating of 3.6 out of 5, based on over 9,928 reviews left anonymously by employees. This rating has been stable over the past 12 months. 63% of employees would recommend working at American Airlines to a friend and 48% have a positive outlook for the business. The best reviews about American Airlines have been left by employees working as Engineering Co-Op , Intern and Data Scientist .

Does American Airlines pay their employees well?

According to anonymously submitted Glassdoor reviews, American Airlines employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at American Airlines. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at American Airlines?

63% of American Airlines employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Airlines 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at American Airlines?

Flight Attendant (1741) , Customer Service Representative (309) , Reservations Agent (204) , Customer Service Agent (191) , Fleet Service Clerk (181) , Airline Pilot (151) , Ramp Agent (129) , Analyst (126) , Fleet Service Agent (124) , Manager (116) , Software Engineer (88) , Software Developer (71) , Pilot (68) , Senior Analyst (62) , Captain (57)

What are the pros of working at American Airlines according to real employee reviews?

"flights benefits are great and being the biggest airlines in the world lets me move to any position i want !" ((in 1109 reviews)); "The flight benefits are great and many positions at the corporate office provide some kind of hybrid model." ((in 971 reviews)); "Is a great place to work at with great travel benefits for friends and family." ((in 470 reviews)); "The other people you work with are great and are the real reasons to stay." ((in 372 reviews)); "Great culture and learnt a lot" ((in 160 reviews))

What are the cons of working at American Airlines according to real employee reviews?

"The long hours and living out of your suitcase for days on end can be challenging." ((in 199 reviews)); "Low salary and not time during the job for keep trainings" ((in 166 reviews)); "Bad manager not understandable at all" ((in 118 reviews)); "Poor upper management and wasted money on projects with limted ROI." ((in 83 reviews)); "Poor leadership and they hire their buds" ((in 74 reviews))

What are employees saying about American Airlines layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Airlines layoffs and their outlook for job security at American Airlines in 2026.

What are the top reviewed American Airlines locations?

Dallas , Fort Worth , Miami , Chicago , Charlotte , New York , Phoenix , Los Angeles , Philadelphia , Tempe , Tulsa , Dallas-Fort Worth , Washington , Boston , Raleigh , Cary , Winston-Salem , San Francisco , Atlanta , Houston , Austin , Irving , Nashville , Seattle , Newark , Saint Louis , San Antonio , Pittsburgh , Orlando , Tucson

American Airlines reviews

3.6

63% would recommend to a friend

(8,802 total reviews)

Robert Isom

39% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,802 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews

3.0

Nov 14, 2013

Rewarding and tiring!

Flight attendant

Recommend

CEO approval

Business Outlook

Pros

As a flight attendant is was able to see most of the U.S. as well as Canada and Mexico. Met wonderful people from all over the world.

Cons

The pay is terrible, management is completely out of touch about what really goes on at the airport. Long days and short nights. I stayed exhausted 24/7.

3.0

Mar 24, 2013

Good pay, bad management

Fleet service clerk

Recommend

CEO approval

Business Outlook

Pros

As a Fleet Service Clerk, pay begins at a little over $10 part time (pretty good). You get about a dollar increase each year till you top out (don't recall what the top out is, varies for PT/FT). Seniority is very important - your shift, vacation, and other things go off of it. You have the ability to CS Off or CS Work, which means you can pick up other people's hours or give up your own. In essence, you can create your own unpaid vacations, or work as much as you want to (even as a part timer.) The job itself is really not complicated. Health benefits are quite good considering what most companies offer nowadays. Flight benefits are great to have - but standby travel can be difficult so beware during high seasons. This is a unionized position. There are many internal positions you can apply for, and one has the ability to transfer to other cities if they have openings. In the right environment (and station) the job can be satisfying when you are working with good people and the work gets done the right way.

Cons

-Work can be heavy and frustrating at times -You may be given a mandatory overtime extension due to weather or other delays. -Threat of layoff is always present -Depending on what city you work, some co workers can be VERY difficult to work with, and the higher their seniority, the lazier some can be. -If you are low on seniority, expect bad days off for several years. Don't expect mornings for a long, long time. -Seniority is a BIG deal -Big divide between Union and management -Though they have gotten better, many members of management are very ignorant and are on constant power trips.

2.0

Nov 29, 2012

Hostile Labor Relations - Declining employee benefits

Flight attendant

Recommend

CEO approval

Business Outlook

Pros

The only reason I can think of working for this Company is for reasons of work schedule flexibility.

Cons

Sharply declining pay in "real" terms - most employees have experienced an 17% pay cut during Bankruptcy reorganization on top of a 30% pay cut back in 2003. Employees have seen "real" pay decline by almost 50% over the last decade. Pension plans have been "frozen" and no longer exist for future employees. Monthly Medical Insurance premiums have recently quadrupled. Travel benefits (the reason most people go to work for the airlines) are virtually worthless these days because you travel standby and nearly all flights these days are routinely oversold. Hostile Labor Relations Very poor overall employee morale

Viewing 112 - 114 of 8,802 Reviews

Jobs at American Airlines

Customer Service Agent Part Time

Customer Service Manager, Airport Customer Care

Duty Manager, Airport Customer Experience Administration

Sr Customer Service Manager, Airports (BOS)

Customer Service Manager, Airport Customer Experience - IAH