Is American Airlines a good company to work for?

American Airlines has an overall rating of 3.6 out of 5, based on over 9,903 reviews left anonymously by employees. This rating has been stable over the past 12 months. 63% of employees would recommend working at American Airlines to a friend and 49% have a positive outlook for the business. The best reviews about American Airlines have been left by employees working as Engineering Co-Op , Intern and Data Scientist .

Does American Airlines pay their employees well?

According to anonymously submitted Glassdoor reviews, American Airlines employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at American Airlines. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at American Airlines?

63% of American Airlines employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Airlines 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at American Airlines?

Flight Attendant (1739) , Customer Service Representative (309) , Reservations Agent (204) , Customer Service Agent (190) , Fleet Service Clerk (181) , Airline Pilot (151) , Ramp Agent (128) , Analyst (126) , Fleet Service Agent (124) , Manager (114) , Software Engineer (88) , Software Developer (70) , Pilot (67) , Senior Analyst (62) , Captain (57)

What are the pros of working at American Airlines according to real employee reviews?

"flights benefits are great and being the biggest airlines in the world lets me move to any position i want !" ((in 1109 reviews)); "The flight benefits are great and many positions at the corporate office provide some kind of hybrid model." ((in 965 reviews)); "Is a great place to work at with great travel benefits for friends and family." ((in 480 reviews)); "The other people you work with are great and are the real reasons to stay." ((in 379 reviews)); "Great culture and learnt a lot" ((in 160 reviews))

What are the cons of working at American Airlines according to real employee reviews?

"Poor management and schedule now" ((in 445 reviews)); "The long hours and living out of your suitcase for days on end can be challenging." ((in 199 reviews)); "Low salary and not time during the job for keep trainings" ((in 154 reviews)); "Even overnight people who had to drive to an empty office where managers don't even show up and sit alone in an office for 8" ((in 119 reviews)); "Poor upper management and wasted money on projects with limted ROI." ((in 82 reviews))

What are employees saying about American Airlines layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Airlines layoffs and their outlook for job security at American Airlines in 2026.

What American Airlines locations have received the highest employee ratings?

Houston , Jf Kennedy Ap , Nashville , San Jose , Richmond , Greensboro , Irving , Atlanta , Mesa , Tucson

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American Airlines

American Airlines reviews

3.6

63% would recommend to a friend

(8,783 total reviews)

Robert Isom

38% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Compensation and benefits

3.4

Work/Life balance

3.4

Career opportunities

3.3

Culture & values

2.8

Senior management

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,783 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Jul 12, 2018

Not a dream job at all

Flight attendant

Recommend

CEO approval

Business Outlook

Pros

Free travel but the flights are always full so good luck on that and with what they pay you you can’t afford to travel anyway

Cons

The pay, long days with short rest/layovers, the passengers, the super 80 planes which are old and disgusting, greedy management

5.0

Feb 20, 2016

AAdvantage Customer Service

Advantage customer service representative

Recommend

CEO approval

Business Outlook

Pros

Assisting members with posting miles from flights, reactivation of expired miles and elite status. Non-rev opportunities to fly anywhere in the world/401K for both full and part time. Constant encouragement from supervisors. They do expect you to arrive on time, be mature, and give good customer service to each member. Management strongly believes in training as program is very fluid.

Cons

There is no downside to work for the greatest airline in the world ! Remember we're American Airlines doing what we do best!!

3.0

Mar 4, 2015

Worth it in the Long Run.

Flight attendant

Recommend

CEO approval

Business Outlook

Pros

I've been a flight attendant almost three decades. I've seen a LOT of the world. But the work is hard. Flying is physically demanding, the passengers are occasionally disruptive, needy and cranky. You have to deal with this somewhat gracefully. But many of them are simply wonderful. It'll make you giddy and it'll break your heart. But it's been a pretty interesting ride. Travel benefits are great but the last thing you want to do is get on an airplane on a day off.

Cons

Long days and nights. Prepare to be bored at times. Prepare to be really upset at times. Prepare to be hot, cold, tired, hungry and looking forward to getting up at odd hours. Prepare to be at the company's beck and call 24/7 for days at a time when you are on reserve. Prepare for very little pay at first. This is not a terribly intellectually challenging job, but it does require patience with hundreds of personalities a day. But it's what you make of it.

Viewing 10 - 12 of 8,783 Reviews

Jobs at American Airlines

Representative, Administration Center

Representative, Administration Center

Representative, Administration Center

Ramp Service Agent Part Time

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American Airlines

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Ratings by category

Ratings by demographic groups

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Not a dream job at all

AAdvantage Customer Service

Worth it in the Long Run.

Jobs at American Airlines

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