American Airlines reviews

Flight attendants are unionized, which is great, but the contract expired in 2019. Sure, the pandemic paused negotiations in 2020...but as of late June 2023, the company still refuses to come to an agreement - instead, choosing to hold onto dusty industry practices (like refusing to pay their crews for boarding and deplaning) and continuing to build trips that are hardest on their new hires. There is no work-life balance, especially for flight attendants supporting a single-income household and within the first 5-7 years of their career. Any acknowledgement from management comes in forms of useless and silly gifts like a branded food storage container or pens or flashlights instead of actually coming up with policies to support their employees. At AA, you're just another number and they'd rather cushion the pockets of the higher-ups than treat their employees like actual people who deserve a living wage and healthy work hours.

Huge scheduling changes, no effort to rectify its issues. The culture at the airline is the worst it has ever been. Most people have taken note of this and you basically have to "make it work for you." Just know you're a number, and good luck getting on the airplane to exercise those benefits, working into your day off, working 12-15 hour days, and being gone 3-4 nights of the week, with minimal rest. The culture is just bad, and there is no light at the end of the tunnel seeing it getting better - it's the worst I have seen it in the last 9 years. Every year, we tell ourselves, maybe this year it will get better. It hasn't. It's progressively getting worse (slowly). Still love what I do, but I don't see it getting better any time soon.