American Airlines reviews

3.6

63% would recommend to a friend

(8,798 total reviews)
avatar

Robert Isom

39% approve of CEO

48% positive business outlook

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews
2.0
Apr 4, 2022
Recommend
CEO approval
Business Outlook

Pros

Plenty of base, schedule, and equipment options. Initial training and recurrent training on-campus is the best.

Cons

Right now, the company cannot cover schedules anywhere. Crews arrive for overnights without hotel or transportation. AA workrules are worse than the commuters, and negotiations are so slow that I anticipate no contract improvements except to facilitate yet another hasty merger with Jet Blue and/or Alaska. Distance learning is a synthetic voice reading PowerPoint slides on your iPad. Training is severely backlogged. Newhires are being paid to sit at home until an opening is available. Of course, they continue to interview and frequently are no-shows for training. On the bright side, our WOKE healthcare provides for free gender assignment surgury (only 2 flavors offered) but you cannot find a dentist in-network!

1.0
Jun 2, 2021

So incredibly disappointed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Truly kind and down to earth people. Competitive benefits. Beautiful campus/work environment.

Cons

Sadly, there are just too many. The lack of help and resources is astounding. Yes, the pandemic hurt us and set us back but if this is the excuse every day moving forward for new employees, you won’t keep them. There is no training and no brand identity other than what the general public can read online. There is so much missed information by leadership that could allow us to be better, but they simply don’t ask. They don’t take the time to ask. They don’t take the time to even bother speaking to their staff from what I can see. I have never felt so undervalued nor unsupported at a company before, in my career. Now let’s talk work flexibility. We were supposed to have it. That has gone out the window, although we can’t get a straight answer. There is a clear old-school mindset that won’t allow workplace progression by creating true employee inclusivity and employee satisfaction options which is simply making you miss out on the best talent. Candidates will continue to go to companies that offer flexible, hybrid or remote options, which is almost everyone these days (at least one of the mentioned). Pay is under market. Outdated systems.

1.0
Jul 11, 2019

You are just a number

Recommend
CEO approval
Business Outlook

Pros

Great bennifits, the people you work with are amazing people for the most part, and you will never get bored with the job.

Cons

You are simply a number on a piece of paper, the compony does not view you as a person, but a tool. I am not talking about what you sign up for either "move to a new city, INSANE work hours, the very long list of responsibilities, the late nights followed by early mornings, crew scheduling pushing you to the max" I am talking about you making a mistake or accedently doing something wrong. As soon as this happens, all sence of who you are, what you've done, how hard you've worked, good letters written, customer appricition goes out the window. They compleatly disregaurd the contract with the union, and the union does nothing about it. You are not a person. I fealt compleatly dehuminazied at the end here, I fealt disrespected, I fealt unwanted, I fealt worthless. Knowing that I did everything right for the company, knowing I did my job by the book, I took the rules sereiously, which to be compleatly honest is not often the case. In short the biggest con is the company does not care about you or what you are going through. NOT A PERSON.

Viewing 16 - 18 of 8,798 Reviews

Glassdoor has 9,924 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.